Open to opportunities

Alex Martinez

@alexmartinez2

Message

Seasoned IT Specialist with expertise in Technical Support and Cyber Security.

United States

Message

What I'm looking for

I seek a dynamic role in IT where I can contribute to innovative projects and grow professionally.

I am an experienced IT Specialist with a strong background in Technical Support, System Administration, and Cyber Security. My journey began in the military, where I developed a disciplined approach to problem-solving and customer service. Over the years, I have honed my skills in various sectors, including healthcare, banking, and software, allowing me to effectively communicate with both technical and non-technical stakeholders.

Throughout my career, I have successfully managed IT infrastructures, provided L1-3 support, and led cybersecurity projects. My role at Cleveland Clinic involved troubleshooting complex issues across multiple hospital sites, while my time at ThreatLocker allowed me to contribute to the development of cutting-edge cybersecurity tools. I am passionate about leveraging technology to enhance operational efficiency and ensure robust security measures.

Experience

Work history, roles, and key accomplishments

Field Support Engineer

Cleveland Clinic Indian River

Sep 2022 - Jul 2023 (10 months)

Provided L1-3 technical support to end-users across multiple hospital and clinic sites in mid-southeastern Florida. Responded to hardware, software, and systems access issues, including specialized tickets related to EPIC software and other healthcare applications.

Technical Support Epic Active Directory

IT Infrastructure System Administrator

ThreatLocker

Jul 2021 - May 2022 (10 months)

Supported various internal teams, managing and improving IT support operations. Responsible for purchasing and installing IT equipment, and administering Microsoft AzureAD, Office365, Teams, G-Suite, Zoom, and Apple Mobile.

Microsoft AzureAD Office 365 G Suite Zoom)IT Support

Support Engineer

Oracle Corporation

Nov 2019 - Aug 2020 (9 months)

Provided customer support for OPERA PMS clients globally, troubleshooting real-time issues in on-premises and cloud-based configurations. Executed SQL scripts, escalated issues to global cloud and database engineers, and resolved interface connectivity problems.

Customer Support ORACLE Opera PMS Database Troubleshooting Interfaces Cloud Services Technical Support System Administration

Project Support Analyst

Service Corporation International

Mar 2018 - Sep 2018 (6 months)

Participated in a project to introduce Apple iPods for managing floral placement orders at cemetery sites. Additionally, oversaw the replacement of all company PCs with new HP 64-bit machines running Windows 10 across the U.S. and Canada.

Apple IPods PC Replacement Windows 10 Project Management Technical Implementation

System Administrator II

FIS Global

May 2017 - Nov 2017 (6 months)

Managed installations and configurations of FIS MISER DeskTop Banking Software for banks across the US. Set up various environments including PROD, TRAIN, RELEASE, TEST, and DR, and maintained in-house (ASP) servers with current software versions.

System Administration FIS MISER DeskTop Banking Software Installation Configuration Management Technical Support

System Administrator II

Orlando Health

Aug 2010 - Dec 2016 (6 years 4 months)

Managed servers and software for patient scheduling, billing, business analytics, and other healthcare applications in a mixed environment. Handled software client troubleshooting, server management, implementation, and upgrades across various Windows, AIX Unix, Microsoft SQL, and Cache' Databases.

System Implementation Database Administration Windows Server Unix Microsoft SQL Cache Citrix VMWare

Education

Degrees, certifications, and relevant coursework

University of Central Florida

Certificate, Cyber Security Defense

Completed a professional program focused on cybersecurity defense, enhancing skills in protecting systems and networks. The program provided in-depth knowledge and practical experience in various cybersecurity domains.

ISC²

Certificate of Completion, Big Data

Completed a program focused on utilizing big data, gaining insights into data analysis and management. This training contributed to professional development in information security.

Microsoft

Certification, Database Administration

Completed training in administering Microsoft SQL Server 2012/2014 Databases. This certification focused on database management, maintenance, and troubleshooting.

Microsoft & CompTIA

Certification, System Engineering and Security

Achieved Microsoft Certified System Engineer (MCSE) for Server 2003 and CompTIA Security+ certifications. These certifications demonstrate expertise in system administration and cybersecurity principles.

101st Airborne Division Air Assault School

Special Operations Training, Military Operations

Completed the 101st Airborne Division Air Assault School, focusing on special operations, rigging, and sling-loading techniques. This training provided specialized skills for military operations.

US Army Quartermaster School

Specialist Training, Water Purification

Completed training at the US Army Quartermaster School as a Water Purification Specialist (RO). This program focused on reverse osmosis water purification techniques.