Open to opportunities

Peter Withers

@peterwithers

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Results-driven Systems Engineer with expertise in IT infrastructure optimization.

United States

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What I'm looking for

I am seeking a role that fosters innovation, values collaboration, and offers opportunities for professional growth.

I am a results-driven Systems Engineer with over 20 years of experience in optimizing IT infrastructure, enhancing security, and delivering technical support. My expertise lies in VMware, Office 365, Active Directory, and cloud solutions, complemented by a strong background in systems administration, security audits, and IT project management. I am adept at troubleshooting complex technical issues, leading teams, and improving operational efficiency.

Throughout my career, I have demonstrated a passion for driving system automation and ensuring compliance with industry standards. In my recent role as a Technical Support Analyst at Optum, I provided technical support for Office 365, InTune, and AWS environments, ensuring seamless operations and security. My previous experience includes managing IT operations at Planned Parenthood, where I led IT department operations and implemented innovative automation solutions that increased efficiency by 70%.

I thrive in dynamic environments where I can leverage my skills to enhance system performance and user satisfaction. I am committed to continuous improvement and look forward to contributing to a forward-thinking organization that values innovation and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst

Current

Optum

Oct 2024 - Present (9 months)

Provided technical support for Office 365, InTune, and AWS environments, ensuring seamless operations and security. Deployed and maintained laptops while managing Microsoft Intune user creation and maintenance for optimal performance.

Office 365 Intune AWS Microsoft Intune

IT Systems & Technical Support

TEKSystems

Jul 2024 - Aug 2024 (1 month)

Diagnosed and resolved CrowdStrike endpoint security issues. Deployed workstations, improving patient care efficiency.

Crowdstrike Endpoint Security Workflow Optimization

Database Services Manager

Santa Barbara Center for the Performing Arts

Sep 2023 - Mar 2024 (6 months)

Managed and optimized constituent records database for improved customer engagement. Led ticketing services and online transaction systems.

Database Management Ticketing Systems Technical Documentation Event Management

Vaccine Clinic Data Coordinator

Santa Barbara Cottage Hospital

Apr 2021 - Aug 2021 (4 months)

Coordinated scheduling for 100,000+ patients and staff in a high-volume clinic. Integrated Epic EMR system, streamlining clinic workflows.

Scheduling Workflow Optimization Data Analysis

Lead Systems Analyst

Planned Parenthood California Central Coast

Aug 2015 - Apr 2020 (4 years 8 months)

Led IT department operations, overseeing Active Directory, system security, and IT infrastructure to enhance efficiency and reliability. Managed NextGen EMR/EPM/FM systems, optimizing workflows and ensuring seamless integration with medical devices.

Active Directory System Security Infrastructure NextGen EMR EPM FM IT Management Vendor Management

Purchasing Coordinator

Latitude34 Technologies

Feb 2015 - Aug 2015 (6 months)

Processed and fulfilled customer IT hardware orders. Implemented secure hardware disposal protocols.

Hardware Order Processing Disaster Recovery

Warehouse Operations Manager & Systems Administrator

Right Network Technology

Oct 2009 - Jan 2015 (5 years 3 months)

Managed network hardware and logistics, improving shipping efficiency. Administered VoIP and application servers, optimizing communication systems.

Network Hardware Logistics VoIP

Education

Degrees, certifications, and relevant coursework

Santa Barbara City College

Associate Degree, Computer Systems Administration

Studied computer systems administration, focusing on network management, system security, and IT infrastructure. Gained expertise in troubleshooting and optimizing computer systems for various environments.

San Diego Mesa College

Certificate, Health Information Systems Management

Completed a program in Health Information Systems Management, focusing on the integration of IT with healthcare operations. Learned about electronic medical records (EMR) and data management in clinical settings.