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Alex Lai

@alexlai

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I build AI products that improve margins, automate workflows, and drive adoption.

Hong Kong

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At Farmio, I lead AI product development across hotel operations, container tracking, document scanning, and insurance integrations. My work has increased profit margins by 10% and 15% and reduced workflow time by 90%.

Previously, I managed AI product portfolios at Uhomes and Amazon, improving property bookings by 10–20%, supporting a 10,000+ user WhatsApp chatbot, and delivering advertising-tool features that raised productivity by 20%.

As a freelance AI Product Manager, I owned strategy, roadmaps, requirements, and launches for Voice AI and chatbot products. I helped reduce call-center workload by 300 hours each month.

My earlier consulting work at Ernst & Young and Atos included a banking AI data-classification system with 98% accuracy, Office 365 migration for 3,500 users, and automated reporting that saved 2,000 hours annually.

Experience

Work history, roles, and key accomplishments

Current

AI Product Manager

Current

Farmio

Jan 2026 - Present (9 months)

Led API integration with Allianz for insurance coverage of 6000+ transactions and 1000+ businesses per month. Led development of AI-driven hotel OS, container tracking system, and document scanning tool, increasing profit margins and reducing workflow time.

API Integration Compliance AI Product Management HOS (Hotel Operating System)Container Tracking Document Scanning

AI Product Manager

Freelancer

Oct 2024 - Jan 2026 (1 year 3 months)

Led end-to-end product lifecycle for AI-driven solutions, defining product vision and strategy. Managed Voice AI product serving 1,000+ users and owned product roadmap for chatbot solutions, reducing call center workload by 300 hours monthly.

Product Management AI Voice AI Chatbot Roadmapping ROI Analysis Cross functional Coordination

Data Scientist (AI Product Lead)

Uhomes

Jul 2023 - Oct 2024 (1 year 3 months)

Managed product portfolio for AI property recommendation systems across multiple platforms. Drove product strategy that increased bookings by 10-20% through data-driven feature optimization and A/B testing.

AI Product Management Data Science A B Testing Product Roadmap Agile CRM

Business Intelligence Engineer

Amazon

Jun 2020 - Dec 2021 (1 year 6 months)

Drove product development for internal AI advertising tools, gathering requirements from 1,000+ users. Managed product backlog and feature prioritization, delivering 4 new features that increased productivity by 20%.

AI Product Management Business Intelligence Product Backlog Feature Prioritization Stakeholder Management

Senior Consultant (Product Owner)

Ernst & Young

Dec 2019 - Jun 2020 (6 months)

Managed delivery of AI data classification system for banking client, achieving 98% accuracy. Gathered stakeholder requirements and translated them into functional specifications.

AI Data Classification Product Ownership Stakeholder Management Requirements Gathering

Consultant

Atos

Sep 2016 - Nov 2019 (3 years 2 months)

Led product-like implementation of Office 365 migration for 3,500 users, managing user experience and adoption. Managed development of automated reporting products, delivering 2,000 hours/year in time savings.

Office 365 Migration Product Management Automation Reporting User Adoption