Stefania di Stefano
@stefaniadistefano
I lead GenAI product transformation for customer servicing, from conversational chatbots to voice bot capabilities.
United KingdomWhat I'm looking for
I'm leading American Express's contact-centre transformation, implementing GenAI voice bot capabilities to streamline customer interactions.
Previously in American Express Digital Labs, I directed traditional and generative AI products, created the first MVP for a card member-facing conversational chatbot, and led 0-to-1 development of an internal personalization platform.
My work spans AI product, analytics, digital transformation, and customer marketing across American Express, UBS, and Cisco. I'm driven by curiosity, new challenges, and continual learning.
Experience
Work history, roles, and key accomplishments
Leading the contact centre transformation initiative, implementing GenAI voice bot capabilities to reinvent and streamline customer to AMEX interactions
Director, Traditional and Generative AI Product - Digital Labs
Feb 2023 - Mar 2026 (3 years 1 month)
• Directed the development of Traditional and Generative AI products within Digital Labs at American Express.
• Spearheaded the creation of the first MVP for a card member-facing conversational chatbot.
• Led the 0-1 development of the internal personalization platform to enhance user experience.
Senior Product Manager | Artificial Intelligence and Next Generation Servicing
Jan 2022 - Feb 2023 (1 year 1 month)
Worked as Senior Product Manager | Artificial Intelligence and Next Generation Servicing at American Express.
Worked as Associate Director | Internal AI Consultant at UBS.
Program Analytics Manager | Global Customer Marketing Engagement
Oct 2016 - Jan 2020 (3 years 3 months)
Worked as Program Analytics Manager | Global Customer Marketing Engagement at Cisco.
Worked as Digital Marketing Analytics Specialist at Cisco.
One Year Internship program at Cisco's headquarters as part my University Degree - Projects worked on:
• Marketing Big Data
- Collaboration with business partners to define the business process and cases
- Java API development team to data mine our customer’s needs
- Created graphical Tableau reports for the dashboard on the consumed data to better target the customer’s needs
• Web Experience
Education
Degrees, certifications, and relevant coursework
University of Kent
Bachelor of Science (BSc), Business Information Technology with a Year in Industry
North Carolina State University
Master's degree, Data Science
King Edward's School, Witley, Surrey
International Baccalaureate
WorkFusion
Machine Learning Data Analyst
Issued Mar 2020
North Carolina State University
Data Science Associate (EMCDSA)
Issued Jun 2018
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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