Alexis Texidor

As a Customer Success Manager with over 10 years of experience, I have a proven track record of driving team performance and enhancing client satisfaction across various sectors, including B2C SaaS and health tech. My expertise lies in cross-functional collaboration and strategic problem-solving, which has enabled me to lead high-performing teams and implement process improvements that significantly increase efficiency and revenue.

In my current role as the Founder and Operator of Brooklyn Wags and Whiskers, I have successfully scaled operations, achieving over 2200% growth in client base within five years. My commitment to delivering exceptional service has resulted in a 98% client retention rate. I am passionate about leveraging digital tools to streamline operations and enhance communication, which has improved client response times by 71%.

Previously, I held managerial positions at Capsule Pharmacy and Squarespace, where I drove performance improvements and optimized workflows. My ability to mentor and coach teams has consistently led to enhanced customer satisfaction and operational success. I thrive in environments that challenge me to innovate and improve service delivery.