Open to opportunities

Igor Kuwonu

@igorkuwonu

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Client Success Leader with 6+ years of SaaS experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values customer feedback, and offers opportunities for professional growth.

As a Client Success Leader with over 6 years of experience, I have a proven track record in driving customer satisfaction, retention, and operational efficiency within SaaS and event tech environments. My journey has been marked by my ability to lead cross-functional onboarding processes and advocate for client needs, which has significantly shaped product development. I pride myself on being a quick learner and a highly coachable individual, known for building strong relationships both internally and externally.

At Chexology, I have successfully managed a diverse portfolio of 230 active accounts, achieving a peak retention rate of 99% and maintaining over 90% retention year-over-year. My initiatives, such as launching NPS and CSAT survey programs, have resulted in an NPS high of 88 and 100% client satisfaction. I thrive in collaborative environments, working closely with marketing and sales teams to develop scalable onboarding processes and actionable insights that enhance client experiences.

Experience

Work history, roles, and key accomplishments

Current

Client Success Lead

Current

Chexology, LLC

Jul 2021 - Present (4 years)

Led end-to-end client success for 230 active accounts, including onboarding, implementation, training, and renewals. Achieved a peak retention rate of 99% in Q1 2025 and maintained 90%+ retention year-over-year.

CSAT Salesforce Looker Metabase Onboarding Implementation Training Renewals Retention Strategy NPS

Client Specialist

Chexology, LLC

Mar 2019 - Jul 2021 (2 years 4 months)

Managed a hybrid role across sales, account management, and implementation for 25 key accounts. Led onboarding for major clients, coordinating logistics, installations, training, and platform integrations.

Sales Account Management Implementation Outbound Strategies Onboarding Looker Google Sheets

Operations Manager

Chexology, LLC

Nov 2017 - Mar 2019 (1 year 4 months)

Oversaw daily operations at MoMA checkrooms, processing 700–1,500 items per day with a team of 13–15. Trained and supervised over 50 new staff, ensuring technical onboarding and daily coverage.

Operations Management Staff Training Scheduling Performance Tracking Multilingual Communication Process Improvement

Education

Degrees, certifications, and relevant coursework

Columbia University

Bachelor of Arts, French and Francophone Studies

Focused on French and Francophone Studies, gaining a deep understanding of the language, culture, and history. Developed strong analytical and communication skills through extensive coursework and research.