Xoe Reid

I am a dedicated customer success professional with over 5 years of experience managing client relationships and improving service delivery across various industries, including wellness, retail, and hospitality. My proven ability to lead teams, resolve escalated issues, and ensure customer satisfaction through proactive communication, training, and support has been a cornerstone of my career.

Currently, as a Customer Success Manager at Nappstar, I manage and nurture over 100 ongoing client relationships, utilizing CRM and scheduling tools to maintain high levels of satisfaction and retention. I have successfully reduced appointment no-show rates by 30% through proactive outreach and consistently exceed customer service KPIs, receiving positive feedback from clients. My previous roles have honed my skills in team leadership, client communication, and operational efficiency, allowing me to contribute significantly to the organizations I have been part of.