Alexis Rivera

• Supported prospective students in navigating the admissions process for online programs at Universidad Ana G. Méndez.
• Managed the applicant pipeline, ensuring timely communication and follow-up from inquiry to enrollment with up to 1300 departamental call on a single day.
• Collaborated with various university departments to facilitate a seamless transition for new and current students.

Service department leadership at an independent Puerto Rico automotive dealership for the KIA & MAZDA legacy brands— daily floor operations, system-driven workflow management, and direct customer escalation handling in a bilingual (Spanish/English) environment.
1. Led a 12-person service team — advisors, technicians, and support staff — overseeing daily scheduling, shop-floor workflow, and hands-

-Implemented strategies to increase customer service satisfaction ratings.
-Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
-Improved customer satisfaction by implementing streamlined service processes and staff training programs.
-Resolved escalated customer complaints professionally, turning potentially negative experiences into opportun

Managed a high-volume lead pipeline in a CRM with consistent, timely follow-up — top performer from year one.

- Achieved an average monthly sales volume of 20-25 Tesla vehicles, surpassing the sales team average and becoming top sales performer since the first year in the company.

- Consistently met and exceeded monthly sales targets, resulting in recognition as a top-performing Sales Advisor within the dealership.

- Increased the dealership's market share for electric vehicles by actively promoting the

Manage & provide support to all operational functions, overseeing a total of 32 unionized employees & managing 5 cross-functional teams along the company. Responsibilities includes supervising team performance, strategic pricing & planning, revenue management, customer service, fleet management, finance & accounting management, quality assurance and hiring, training & coaching personal. Dedicated

I provide administrative support to all maintenance functions, overseeing a team of 4 mechanics & managing other cross-functional teams along the company. Responsible for communicating daily tasks for the department, coordinate schedules for service maintenance on all vehicles within the Pool as needed. & maintain, monitor and order inventory as needed. Along with this task, I have to monitor all

Responsible for providing the best customer service, in which some of the tasks were to resolve complaints and work with customers inquiries. In this position I have to be able to work effectively with clients & coordinate a team of 3 technicians to maximize the service provided for my clients.

- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance acti

As part of my job, I was responsible of the sales and customer billing process & customer service. Being the face of the store, I had to have detailed knowledge of all services offered by the company. I have to be able to recognize clients needs, and meet them.

-Proven record of result-driven sales skill & multiple time consider sale associate of the month.

-Chosen to be the first Fossil Q Spe

Responsible for providing the best costumer service, in which some of the tasks were to resolve complaints and work with customers inquiries. In this position I have to be able to work effectively with clients, maximize our reach to customers & coach my clients in their best interest in order to creat loyalty to our store.

Worked as Retail Sales Specialist at TOTTO.

Responsible for sales and customer billing process with the task of meeting weekly sales estimates and managing and balancing cash registers. I have to prove my ability to consistently meet deadlines.

Worked as Front Desk Receptionist at Gaia Hair & Body.