Open to opportunities

Albert Huertas

@alberthuertas

Message

Results-driven service advisor with expertise in customer experience.

Puerto Rico

Message

What I'm looking for

I am seeking a role that values innovation and customer satisfaction, with opportunities for growth.

I'm a dedicated service advisor with a proven track record of enhancing customer experiences and driving revenue growth. Currently, I work at Mercedes Benz in San Juan, where I played a key role in achieving the service department's highest quarterly revenue on record. My leadership and collaborative skills have been recognized, contributing to a positive work culture and increased team morale.

Previously, I served as a Senior Advisor and Operations Lead at Tesla, where I led cross-location initiatives that improved fleet management and service operations. My commitment to customer satisfaction and operational efficiency has consistently ranked me among the top performers. I also have experience in customer education and content production, delivering multilingual support to engage clients effectively.

Experience

Work history, roles, and key accomplishments

Current

Service Advisor

Current

Mercedes Benz

Aug 2024 - Present (10 months)

Played a key role in achieving the service department's highest quarterly revenue on record. Hand-selected for strategic growth initiatives, contributing to increased morale and team cohesion across departments.

Service Management Leadership Team Building Customer Service

Sales, Service & Deliveries Senior Advisor / Operations Lead

Tesla

Mar 2023 - Present (2 years 3 months)

Led nationwide cross-location initiatives for fleet management and service operations, which were adopted company-wide. Oversaw end-to-end customer experience and spearheaded innovation in delivery procedures, enhancing efficiency and customer satisfaction.

Fleet Management Operations Customer Experience Process Improvement Innovation Leadership

Virtual Customer Education Moderator & Content Producer

Tesla

Aug 2021 - Present (3 years 10 months)

Consistently ranked among top performers, delivering multilingual support to expand client engagement. Produced live and recorded educational content and was appointed as a key moderator/producer for North American educational initiatives.

Customer Education Content Production Client Engagement

Customer Experience Specialist / Product Advisor

Tesla

Feb 2018 - Present (7 years 4 months)

Supported national events leveraging expertise in products and customer onboarding, consistently recognized as a top performer. Contributed to over $10M in revenue through effective retention and sales strategies.

Customer Experience Product Knowledge Event Management Sales Strategy Customer Retention Revenue

Account Manager

Santander Consumer International

Jun 2017 - Present (8 years)

Managed high-value accounts to drive customer retention and satisfaction, developing strategic financial solutions. Leveraged business administration expertise to implement diverse initiatives that directly contributed to increased company revenue.

Account Management Customer Retention Financial Analysis Strategic Planning Business Development Revenue

Education

Degrees, certifications, and relevant coursework

School of Fine Arts & Design of Puerto Rico

Bachelor's Degree, Industrial & Product Design

Grade: Cum Laude with top GPA in class

Completed a Bachelor's Degree in Industrial & Product Design, graduating Cum Laude with the highest GPA in the class. The thesis project was selected for the university’s permanent collection, showcasing excellence in design innovation.

University of Puerto Rico

Bachelor's Degree, Business Administration

Pursued studies in Business Administration, gaining a comprehensive understanding of business principles and practices. Focused on core areas such as management, finance, and marketing, preparing for diverse roles in the business sector.

Cornell University

Certificate, UX/UI Design

Completed a professional certificate program in UX/UI Design. Acquired specialized knowledge and practical skills in user experience and user interface design methodologies.

Google Career Certificates

Certificate, Google Project Management

Earned a Google Project Management Certificate, developing expertise in project planning, execution, and agile methodologies. Gained practical skills for leading and managing projects effectively.