Alexis Nunez

Manage administrative support for flight operations and training teams, including mail distribution, inventory, onboarding tasks, and coordination of meetings and vendor services. Serve as first point of contact for crew members and visitors, and manage KCM badge issuance and tracking.

Provided excellent customer service in a fast-paced environment, verified trip documents, collaborated with airlines and hotels for best rates, and created itineraries including flights, car rentals, and hotel reservations. Assisted customers with changes, cancellations, and issue resolution.

Ensured compliance with FAA regulations and company safety procedures, conducted pre-flight safety inspections, delivered safety briefings, and responded to in-flight emergencies. Documented safety incidents and collaborated with flight deck and cabin crew for safe operations.

Handled check-related duties with insurance, followed up on claim statuses, received and uploaded client claim documents, and communicated updates to clients. Managed new leads via phone and email and scheduled appointments.

Made reservations for pilots and flight attendants using Aims and BMS systems, coordinated with hotels for changes and cancellations, and handled urgent requests within 45 minutes. Sent booking reports to hotels.

Assisted members with memberships, cleaned gym equipment, and answered phone inquiries from potential members.

Handled reservations via email and phone, managed company email, verified third-party travel agent disparities, pre-booked rooms for groups, and used Opera software. Managed high call volume and problem-solving.

Managed high call volume, transferred calls, performed data entry, handled membership emails and calls, and set up meeting rooms.

Coordinated events for 50-100 guests, handled reservations for excursions, sent promotional emails, and performed data entry.

Answered phones professionally, managed high call volume, transferred calls, performed data entry, and greeted visitors. Managed company emails and received packages.

Managed high call volume, handled room blocks for delayed flights, managed money, checked guests in and out, pre-blocked rooms for airline crew and IHG members, and used Opera for reservations.

Completed high school education, earning a diploma.

Pursuing an Associate of Science in Aviation Management.