Sakenah Nguyen

Greeted and seated guests in a fast-paced, fine dining environment, managing reservations and walk-ins to maintain steady guest flow. Handled multi-line phone system to manage incoming reservations and inquiries. Communicated clearly and professionally in high-pressure, high-traffic settings.

Maintained child accountability and ensured immediate response to behavioral and safety issues. Followed emergency protocols, logged incident details, and coordinated with supervisors and guardians. Developed and implemented age-appropriate lesson plans and activities that fostered social, emotional, and cognitive growth in children.

Operated multi-channel radios, radar systems, and telephones to coordinate safe and efficient aircraft movements in a busy training environment. Disseminated instructions and emergency protocols to pilots and coordinated with fire, EMS, and security personnel during incidents. Maintained detailed and accurate logs of air traffic operations, emergencies, weather, and equipment status using FAA digi

Managed communication and coordination for a mix of commercial, cargo, and private flights using multi-channel radios and digital tracking tools. Collaborated with emergency response teams by relaying critical hazard and aircraft status information in real-time. Logged operational events, safety incidents, and personnel status accurately in accordance with federal protocols.

Conducted command and control communications with multiple aircraft while coordinating ground support and emergency services. Performed checks of radar, telephone, and radio equipment to ensure readiness for emergencies. Documented shift changes, operational events, and flight logs using standardized digital forms.

Completed high school education, fulfilling all requirements for graduation. Developed foundational academic skills across various subjects.