Open to opportunities

Alyssa Baez

@alyssabaez

Message

I'm an FAA-certified flight attendant skilled in leadership, multilingual communication, and customer service.

United States

Message

What I'm looking for

I seek a team-oriented aviation role focused on passenger safety and service, with opportunities to lead, train, and use my multilingual skills to enhance operations and international flights.

I am an FAA-certified flight attendant and Field Upgrade Purser with hands-on experience on Boeing 747 and 767 aircraft, responsible for safety briefings, in‑flight service, and crew organization. I have served as a purser liaising with local governments, managed crew positions to ensure on-time departures and arrivals, and hold certifications in passenger, crew & flight safety as well as First Aid, CPR, and AED.

I bring leadership from AmeriCorps Crew Lead work and six years of frontline customer service at H-E-B, combined with native Spanish and multiple basic language proficiencies, strong public speaking, and a safety-first ethos. I thrive in team-focused, fast-paced environments and seek roles where I can apply my operational, training, and multilingual skills to improve passenger experience and safety.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

Flight Services International/Atlas Air

Jan 2023 - Present (2 years 8 months)

Cabin crew member on domestic and international Boeing 747 and 767 charter flights, ensuring regulatory compliance, safety briefings, and high-touch passenger service. Served as Purser on 767s, organizing crew operations and liaising with local authorities to ensure on-time departures.

Flight Safety FAA Regulations Passenger Service Boeing 747 767 Public Speaking

Cashier

H-E-B Grocery Company

Jan 2016 - Jan 2022 (6 years)

Delivered exceptional customer service from 2016–2022, earning top ratings for five years and strengthening client relationships. Mentored new cashiers, motivated product sales, and provided Spanish-English translation to support operations.

Customer Service Cashiering Mentoring Spanish English Translation Client Relations

Crew Lead

AmeriCorps American YouthWorks

Jan 2022 - Present (3 years 8 months)

Supervised and trained habitat conservation crews across Houston, liaising with project partners and representing the organization to secure funding. Managed inventory, implemented operational systems, and mentored team members to improve project delivery.

Team Leadership Project Coordination Community Outreach Mentoring Inventory Management Environmental Conservation