Alexis Koenig
@alexiskoenig
Customer service professional with 10 years' experience resolving issues and driving client satisfaction.
United StatesWhat I'm looking for
I am a dedicated customer service professional with a decade of experience delivering reliable support, building lasting client relationships, and resolving complex issues through resourcefulness and strong communication.
My background spans insurance sales, legal process support, emergency dispatch, and retail customer service, where I consistently earned repeat business and referrals by prioritizing trust and responsiveness.
I hold a B.S. in Criminal Justice and multiple associate degrees with honors, and I bring strong administrative, time-management, and critical-thinking skills to roles that value service excellence and accountability.
Experience
Work history, roles, and key accomplishments
TREstablished life insurance, disability policies, and annuities while maintaining customer relationships to maximize sales, earn referrals, and resolve client needs.
Process Server
JJ Hunter & Associates, LLC
Mar 2019 - Aug 2021 (2 years 5 months)
Executed legal service duties including serving and notarizing documents, producing affidavits as proof of service, and maintaining detailed records while protecting client confidentiality.
TSCustomer Service Representative
The UPS Store
Mar 2013 - May 2019 (6 years 2 months)
Processed shipments, notarized documents, handled store opening/closing duties, and resolved customer complaints with empathy to increase loyalty and repeat business.
Dispatcher
Livingston County Central Dispatch
Jan 2017 - Nov 2017 (10 months)
Answered emergency and non-emergency calls, assessed situations rapidly, and dispatched law enforcement, fire, and EMS units while maintaining accurate logs and high-pressure communications.
Education
Degrees, certifications, and relevant coursework
FUFerris State University
Bachelor of Science, Criminal Justice
2020 - 2020
Grade: Honors
Completed a Bachelor of Science in Criminal Justice with honors in August 2020.
MCMott Community College
Associate of Arts, General Studies
2018 - 2018
Grade: Honors
Earned an Associate of Arts degree with honors in December 2018.
Mott Community College
Associate of Criminal Justice, Criminal Justice
2018 - 2018
Grade: Honors
Completed an Associate of Criminal Justice with honors in December 2018.
MCMott Community College
Associate of General Studies, General Studies
2018 - 2018
Grade: Honors
Completed an Associate of General Studies with honors in December 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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