Alexis Hardy
@alexishardy1
I optimize digital workflows, data integrity, and customer operations across complex systems.
ZimbabweWhat I'm looking for
At The Home Depot, I managed 40+ daily digital interactions across three concurrent chat workflows while maintaining 97% active-assistance utilization. I reduced average response time by 50% by identifying recurring patterns and building a reusable text-expander template library.
I maintain data integrity in Salesforce CRM, audit account histories, create cases for internal review, and document order, account, website, and system issues. I was selected to test the Sprinklr platform rollout, where I reported bugs and recommended feature adjustments before launch.
I also coordinate with vendors and freight carriers to investigate shipment issues and resolve order discrepancies, while documenting processes and sharing workflow knowledge with teammates.
Experience
Work history, roles, and key accomplishments
Processed 40+ digital interactions daily while maintaining 97% active-assistance utilization. Reduced average response time by 50% by building a text-expander template library and managed data integrity in Salesforce CRM.
Education
Degrees, certifications, and relevant coursework
Kennesaw State University
Bachelor of Science, Communications, Media and Entertainment
Bachelor of Science in Communications, Media and Entertainment from Kennesaw State University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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