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Markia Hayes

@markiahayes

I optimize workforce operations through scheduling, real-time monitoring, data auditing, and technical support.

United States
Message

What I'm looking for

I'm looking for an operations-focused role where I can improve scheduling, real-time monitoring, data accuracy, technical support, and service-level performance in a fast-paced environment.

I've supported high-volume operations at Gulfstream by monitoring access logs and CCTV networks, maintaining LenelOnGuard records with 100% data integrity, and resolving software and mobile issues through help desk ticketing.

At Lowe's, I administered frontline scheduling and shift allocation around peak demand, monitored adherence and task completion, and maintained zero-variance balance logs through daily financial auditing.

My experience also includes digital fulfillment at Walmart, where I used handheld scanners to audit inventory and resolve order discrepancies, along with customer operations and passenger logistics support across multiple establishments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

GS

Groves High School

High School Diploma, General Studies

Activities and societies: Upward Bound College Prep Program

Earned a High School Diploma, graduating one year early. Participated in the Upward Bound College Prep Program.

Tech stack

Software and tools used professionally

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