Open to opportunities

Michael Putze

@michaelputze

Data & Operations Specialist skilled in vendor onboarding, data integrity, and process optimization to drive efficiency and growth.

United States

Message

What I'm looking for

I’m looking to partner with a fast-paced team to streamline vendor onboarding, protect data integrity, and optimize operations—using analytics and training to improve compliance, customer satisfaction, and measurable efficiency gains.

I’m a results-driven Data & Operations Specialist and military veteran with a Bachelor’s degree in Marketing. I deliver measurable operational improvements through vendor management, data integrity, and clear process execution in fast-paced environments.

In my current role, I lead end-to-end vendor onboarding and integration across multiple systems, ensuring data accuracy using TSC Portal and PIM ATLAS. I’ve managed onboarding for 60+ vendors simultaneously within a 70-day period, and I deliver virtual training via Microsoft Teams to improve adoption and compliance.

Across customer-facing and support roles, I maintained 95%+ customer satisfaction in high-volume environments and translated complex issues into clear solutions. I bring strong cross-functional collaboration, analytics, and relationship-building to strengthen long-term vendor partnerships and improve onboarding efficiency.

Experience

Work history, roles, and key accomplishments

Data Management Specialist

Tractor Supply Company

Feb 2020 - Apr 2026 (6 years 2 months)

Led end-to-end vendor onboarding and integration across multiple systems; managed onboarding of 60+ vendors in 70 days while ensuring data accuracy using TSC Portal and PIM ATLAS. Delivered Microsoft Teams training to improve vendor adoption and compliance and supported 95%+ customer satisfaction in high-volume service environments.

Vendor Onboarding Data Integrity PIM ATLAS SAP Microsoft Excel Microsoft Teams CRM Systems Process Optimization Customer Satisfaction

Customer Service Specialist

Tractor Supply Company

Jul 2019 - Feb 2020 (7 months)

Managed 25+ inbound calls daily, focusing on resolution to improve customer experience and satisfaction. Used conflict-resolution and de-escalation techniques and documented CRM interactions to support consistent service delivery.

Customer Service Conflict Resolution De Escalation Techniques Customer Satisfaction Problem Solving

Produce Clerk

Publix

Aug 2016 - Jul 2019 (2 years 11 months)

Assisted 50+ customers daily with product recommendations that increased sales. Maintained high standards for store organization, safety, and presentation, and streamlined stockroom organization to improve restocking efficiency.

Customer Service Product Recommendations Sales Support Merchandising Safety & Standards

Customer Service Representative

Comdata Corporation

Jan 2016 - Aug 2016 (7 months)

Resolved transaction issues and disputes with accuracy and efficiency while managing high-volume inquiries across multiple communication channels. Processed orders and applications in compliance with regulatory standards.

Customer Service Order Processing Regulatory Compliance

Customer Technical Support Specialist

DIRECTV

Dec 2011 - May 2015 (3 years 5 months)

Provided technical support for 30+ customer interactions daily, translating complex issues into clear solutions to improve customer understanding. Exceeded KPIs through strong performance and upselling initiatives.

Technical Support Troubleshooting Customer Education KPIs Upselling Problem Solving