I’m seeking a remote operations, application support, or analyst role where I can use troubleshooting, systems knowledge, process coordination, documentation, and data-driven problem solving to support business operations.
Looking for a job
Russ Martin
@russmartin
Operations and support professional skilled in SaaS, troubleshooting, documentation, workflow coordination, and problem solving.
United StatesWhat I'm looking for
Operations and support professional with experience managing business systems, workflows, documentation, and issue resolution across SaaS, CRM, fulfillment, and service environments. Strong at learning new tools quickly, troubleshooting problems, coordinating across teams, and seeing work through accurately from start to finish.
Experience
Work history, roles, and key accomplishments
Current
Operate an independent e-commerce business managing listings, fulfillment, order processing, inventory, and daily operations while maintaining 100% positive customer feedback.
Supported users of MRI Software's PMX platform by troubleshooting application issues, documenting cases, investigating root causes, and collaborating with internal teams to resolve software problems.
Customer Support & Account Specialist
National Comfort Institute
Aug 2021 - Nov 2025 (4 years 3 months)
Managed account workflows in Salesforce CRM, coordinated scheduling and service needs, resolved account issues, and worked across internal teams to maintain accurate records and timely follow-up.
TD
Managed complex order, delivery, and fulfillment workflows, coordinated with vendors and internal teams, resolved operational issues, and maintained accurate records to keep projects moving efficiently.
Education
Degrees, certifications, and relevant coursework
Cleveland State University
Attended Cleveland State University.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
50k-75k USD
Social media
Job categories
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