Alexandra Trapeznikova

Founded and scaled a full-cycle HR agency for e-commerce and marketplace sellers, serving 100+ clients and profitable from day one. Placed 15+ revenue-critical specialists and drove 20–30% average client revenue growth post-hire while increasing agency revenue 20–30% YoY via referrals and partnerships.

Co-founded a B2B EdTech and corporate learning agency building corporate academies for major tech companies, profitable from month one with zero external investment. Delivered hard/soft skills training, e-learning, onboarding systems, and knowledge bases for clients including AliExpress Russia, Aviasales, Yandex Market, Habr, and CityAds.

Led strategic development of Admitad’s Expertise Center, building knowledge-sharing systems across 10+ GEOs and implementing a KPI framework for Expert roles. Improved expert productivity by 25% within 6 months and helped drive 20% revenue uplift through cross-functional alignment with Marketing, Product, and Operations.

Designed and implemented organizational training plans for 500+ staff, delivering soft-skills programs in leadership, communication, and EQ that improved performance scores by 30%. Built e-learning and instructor-led training, introduced recognition and continuous feedback programs, and cut new-hire ramp-up time by 20% via redesign of a 2-week onboarding program.

Managed a team of customer service representatives, overseeing attendance, KPIs, performance reviews, and operational improvement initiatives. Authored departmental data reports, participated in full recruitment, and led team-building workshops that reduced team turnover by 15%.

Earned a Bachelor’s degree in International Relations with a focus on International Business and Global Foreign Policy from 2012 to 2016.