Open to opportunities

Ashlee Kaye

@ashleekaye

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I am a strategic HR leader driving global HR systems and data.

Indonesia

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What I'm looking for

I seek remote-first senior HR roles leading HR systems, operations, or people-data functions at global, growth-oriented companies. I value collaborative, multicultural teams, measurable impact, and opportunities to scale processes and analytics.

I am a strategic, globally-minded HR leader with over 10 years' experience driving human capital initiatives across HR technology, operations, and analytics.

At Pepper Advantage I built and scaled the global HR Operations & Systems function across 9+ jurisdictions, defined and implemented the global HR data strategy, and delivered real-time dashboards to improve workforce decisions; I also designed scalable HR processes and standardized systems across regions.

I thrive in remote-first, multicultural environments and am passionate about enhancing employee experience and organizational efficiency through data, systems, and change enablement.

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Experience

Work history, roles, and key accomplishments

Current

Head of HR Systems

Current

Pepper Advantage

Aug 2022 - Present (3 years 3 months)

Built and scaled the global HR Operations & Systems function across 9+ jurisdictions, implemented a global HR data strategy and delivered real-time dashboards to improve workforce decisions. Designed and rolled out scalable HR processes to standardize systems and tools across regions.

HRIS Implementation HR Analytics HR Operations HR strategy Change Management Stakeholder Engagement

HR Business Partner

Pepper Advantage

Jun 2022 - Nov 2023 (1 year 5 months)

Supported strategic HR planning and day-to-day operations across multiple countries (9 jurisdictions), researched legacy systems to reduce administrative hours, and provided executive advisory for Operational Fulfilment across APAC. Led cross-functional projects including global onboarding program reviews, succession planning, and talent management initiatives.

HR Business Partnering HR Operations People Analytics

HR Business Partner

MoneySmart Group

Feb 2019 - Jan 2020 (11 months)

Supported regional HR planning and operations across SEA, implemented performance management and talent development programs, and used people analytics to identify attrition trends and improve headcount forecasting. Delivered manager training and created SOPs for a remote-first workforce.

People Analytics Performance Management Talent Development

Talent Manager

MoneySmart Group

Jan 2018 - Dec 2018 (11 months)

Scaled hiring pipelines across product, tech, and operations, reducing time-to-hire by 30% and drove employer branding initiatives with candidate feedback loops for continuous improvement. Contributed to talent review and succession planning frameworks for key leadership roles.

Sourcing ATS (Greenhouse Lever)Employer Branding

Customer Service Analyst

Duit Pintar

Oct 2017 - Jan 2018 (3 months)

Conducted root-cause analysis on service issues using customer data and partnered with cross-functional teams to revamp issue escalation processes; insights were adopted in CX improvements. Improved resolution workflows by implementing data-driven fixes.

Root Cause Analysis Customer Experience Escalation Management

Customer Service Team Lead

Digital Outsource Services (Pty) Ltd

Apr 2016 - Sep 2017 (1 year 5 months)

Managed a frontline team, optimized workflows and trained staff, contributing to a 20% increase in QA scores over six months and elevating client satisfaction KPIs. Mentored agents to improve performance and service quality.

Team Leadership Mentoring Workflow Optimization

Customer Service Representative

Digital Outsource Services (Pty) Ltd

Nov 2014 - Apr 2016 (1 year 5 months)

Delivered high-quality support to 80–100 customers daily achieving a 90% satisfaction rate and performed QA testing on back-end systems for six gaming websites. Consistently met service KPIs and supported product QA efforts.

Customer Support QA Testing Customer Satisfaction