Steffen Yoseph

Led strategic growth and operations, delivering tailored HR and recruitment solutions for clients in America, Europe, and Singapore. Expanded international client base and improved revenue growth by 117% through targeted HR solutions while achieving high client satisfaction.

Directed HR operations across Hong Kong, Indonesia, and Malaysia, overseeing policy development and strategic planning. Streamlined HR operations, resulting in a 5% increase in productivity and improved compliance with local labor laws.

Managed IT and digital transformation initiatives, integrating systems between HR, payroll, and IT teams. Developed a customized HRIS prototype, improving processing speed and workflow efficiency by 20%.

Led the full HR setup for BPO projects, establishing HR infrastructure and compliance. Successfully scaled project teams and implemented performance management frameworks, significantly boosting productivity and retention.

Oversaw branch operations and business development, driving revenue growth. Managed recruitment and client relations, significantly enhancing operational efficiency and client satisfaction.

Managed client relations and service delivery, enhancing customer satisfaction and optimizing processes. Developed structured communication processes for smooth project execution.

Handled full-cycle recruitment, ensuring efficient hiring processes. Streamlined workflows and successfully attracted a large candidate pool, significantly improving client trust and satisfaction.

Achieved a PPh Article 21 Tax Certificate, enhancing knowledge of tax regulations and compliance in Indonesia, which is crucial for HR operations.

Completed a certification course on Employment Contract Compliance under Updated Indonesian Regulations, focusing on the legal aspects of employment contracts and compliance requirements.

Earned a Leadership Certificate, focusing on developing leadership skills and strategies to effectively manage teams and drive organizational success.

Completed a Behavioral Event Interview (BEI) for Selection Certificate, learning advanced techniques for conducting interviews and selecting candidates based on behavioral competencies.

Obtained English for Specific Purpose (ESP) Level 1 & 2 Certificate, enhancing English language skills tailored for professional contexts.

Completed Job Evaluation for Job Grading Establishment Certificate, focusing on methodologies for evaluating job roles and establishing fair grading systems.

Grade: 3.86 / 4.00

Best graduated student with summa cum laude

Studied Hypnosis and Hypnotherapy, gaining insights into therapeutic techniques and their applications in personal and professional development.