Open to opportunities

MUKTI GHOLAP

@muktigholap

Message

Detail-oriented Office Administrator with expertise in financial management.

Malta

Message

What I'm looking for

I seek a role that values integrity and offers opportunities for growth and learning.

I am a dedicated Office Administrator with extensive experience in managing administrative operations and financial records. My proficiency in Sage 50 Accounting Software allows me to handle supplier payments and maintain accurate invoices and payment records effectively. I pride myself on my strong organizational skills and my ability to multitask under pressure, ensuring that office functions run smoothly.

Throughout my career, I have taken on various roles that have honed my customer service and leadership abilities. As a Fast Service Team Leader, I managed a team focused on service delivery, training new employees, and continuously improving our processes. My recent role as an Administrative Office Assistant has further solidified my skills in financial reporting and compliance, where I support management and staff with various administrative tasks.

Experience

Work history, roles, and key accomplishments

Current

Customer Service (Shop Floor)

Current

Zara

May 2025 - Present (2 months)

Greets customers warmly and provides a high level of service in line with ZARA’s customer experience standards. Assists customers with product inquiries, sizing, availability, and styling advice while maintaining a clean and organized sales floor.

Customer Service Retail Sales Merchandising Stock Management Team Collaboration Product Knowledge Sales Targets

Current

Administrative Office Assistant

Current

JCJ Catering Group

Jun 2025 - Present (1 month)

Processes and records supplier payments accurately using Sage 50, maintaining up-to-date payment records and tracking due dates. Handles all purchase and sales invoices, performs bank reconciliations, and supports financial reporting.

Bank Reconciliation Financial Reporting VAT Returns Administrative Support Compliance

Customer Service Representative

Eden Leisure Group

Aug 2024 - May 2025 (9 months)

Answered customer enquiries, directed them to appropriate departments, and provided product information. Solved issues, processed sales and orders, and handled payments to ensure a smooth customer experience.

Customer Service Order Management

Fast Service Team Leader

Falafal

Oct 2023 - Feb 2024 (4 months)

Managed a fast service team, addressing concerns and mitigating potential problems. Trained new employees and enhanced existing skills to improve service delivery.

Team Leadership Problem Solving Training Service Delivery Employee Development

Activity Leader

Gravity

Feb 2024 - Jul 2024 (5 months)

Provided excellent customer service, assisting clients with product inquiries and sales. Handled cash transactions, stock replenishment, and maintained store presentation.

Customer Service Stock Management Sales Support Retail Operations

Education

Degrees, certifications, and relevant coursework

Urni University

B COM, Commerce

Completed a Bachelor of Commerce degree, focusing on core business principles and financial management. Gained foundational knowledge in accounting, economics, and business administration.

EIE Institute of Education

POST GRADUATE DIPLOMA, Tourism and Hospitality Management

Undertook a Post Graduate Diploma in Tourism and Hospitality Management. Developed specialized skills in managing operations within the tourism and hospitality sectors.

University of Tartu

DEMOCRACY AND AUTOCRACY IN THE EU'S EASTERN NEIGHBORHOOD, Political Science/European Studies

Participated in a program focused on Democracy and Autocracy in the EU's Eastern Neighborhood. Explored political systems and regional dynamics relevant to the European Union's eastern borders.