Alexandra Straista

Provided customer support to players via live chat and email, investigated and resolved issues, and followed iGaming compliance procedures including responsible gaming and KYC processes.

Assisted the company director with data management and business operations by organizing information, creating structured databases and spreadsheets, analyzing data, and preparing visual reports and charts.

Built and maintained relationships with B2B clients across the U.S., identified companies needing technicians, and managed negotiations for candidate placements.

Built and organized the HR department from the ground up, managed recruitment processes, coordinated onboarding, and introduced ClickUp as a company-wide task management tool.

Managed a portfolio of 40+ students, monitored engagement and retention KPIs, re-engaged at-risk students achieving approximately 60% retention, and handled payment disputes via Stripe.

Managed recruitment processes for internal positions, tracked recruitment KPIs, and built a comprehensive database of students and technicians across all U.S. states.

Identified and acquired 10 B2B clients, managed B2B sales of a CRM platform, and supported clients throughout the sales process.

Managed long-term relationships with 50+ B2B clients, identified and acquired new clients, and achieved sales increase during the COVID-19 pandemic through retention and upselling.

Maintained communication with B2B clients, supported export/import operations, prepared contracts and export documentation, and coordinated logistics.

Managed client records and documentation flow, supported communication with partners and customers, and assisted in preparing financial and operational reports.

Pursued a degree in Biomedicine and Ecology.

Completed certification in Accounting and 1C.

Completed a course on AI in Marketing.

Completed an Agile Project Management course on Coursera.

Completed a sales training course.