Alexandra Hernandez

Managed multi-line phone system and provided administrative support, logging and tracking resident requests across multiple systems. Coordinated event communication and monitored security systems.

Maintained high hygiene and cleanliness standards across guest rooms, supporting overall guest satisfaction.

Handled high-volume inbound customer calls, resolving inquiries while navigating multiple software systems. Delivered customer satisfaction and retention through clear communication and product knowledge.

Supported clients seeking debt relief by phone, chat, and text, building trust during sensitive financial conversations. Scheduled and managed client appointments and tracked data in Google Sheets.

Drove daily retail sales while delivering exceptional customer service in a high-traffic store environment. Resolved register and transaction issues and managed customer correspondence.

Processed POS transactions, up-sold products, and resolved returns, increasing average transaction value. Answered incoming customer calls and managed the women's clothing department.

Delivered compassionate patient care on the Alzheimer's Unit and Rehab floor, assisting with transfers, feeding, and hygiene. Monitored and recorded vital signs.

Provided friendly, efficient customer service in a fast-paced retail environment.

Pursuing an Associate of Science in Nursing, currently in progress.

Earned a High School Diploma from First Coast High School.