Looking for a job

alexander wallace

@alexanderwallace

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Customer Success professional driving account growth, customer retention, product adoption, and strategic partnerships.

United States

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What I'm looking for

I'm seeking a technology-focused customer success role where I can simplify complex products, improve adoption and retention, build trusted client partnerships, and create measurable customer outcomes.

I've delivered customer experiences and managed business relationships at AT&T, where I increased retention by 10%, maintained 98–100% CSAT, and supported a portfolio of 50+ business accounts. I also onboarded and trained more than 100 new clients each month, helping improve adoption and reduce churn.

I'm transitioning into technology with a customer-first approach shaped by sales, wireless support, merchandising, and account operations. I bring experience simplifying technology, resolving escalations, using Salesforce CRM, and turning customer needs into lasting partnerships and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Merchandiser (Grocery Food Broker)

Current

Pinnacle Food

Jan 2026 - Present (8 months)

Managed merchandising activities across multiple grocery retail locations, ensuring product availability, planogram compliance, and brand presentation. Built strong relationships with store managers and executed new product launches and promotional displays.

Merchandising Planogram Compliance Inventory Management Retail Operations Data Analysis Relationship Management Promotional execution Mobile Reporting

Sales and Customer Experience Representative

AT&T

Jan 2018 - Jan 2026 (8 years)

Increased customer retention by 10% by proactively managing relationships and resolving 95% of escalated issues within 24 hours. Managed a portfolio of 50+ business accounts and onboarded 100+ new clients monthly, improving product adoption and reducing churn.

Customer Retention Customer Satisfaction (CSAT)Account Management Onboarding Product Adoption Consultative Selling Salesforce POS systems Data Analysis Process Improvement

Sales Associate

Modesto Subaru

Jan 2017 - Jan 2018 (1 year)

Strengthened customer relationships through proactive engagement, increasing repeat business and referrals by 12%. Maintained a 95% customer satisfaction rate by delivering personalized solutions and resolving issues efficiently.

Customer Relationship Management Sales Customer Satisfaction Product Knowledge Problem Solving

Communication Professional

T-Mobile

Jan 2015 - Jan 2017 (2 years)

Delivered exceptional customer service by identifying needs and recommending personalized wireless solutions. Built lasting relationships through consultative selling, consistently met sales goals, and educated customers on products and self-service tools.