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Alexander Scott

@alexanderscott1

Chief Business Officer at Foster Consulting who scaled revenue to $7.8M and EBITDA to $2.1M while redesigning operations.

United States

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At Foster Consulting, I shared enterprise operations responsibilities with the COO and worked directly with the CEO on operating-model design, cost planning, and SOP development. I helped scale revenue from $5.7M to $7.8M and EBITDA from approximately $465K to $2.1M.

I redesigned staffing allocation and service-delivery workflows using a Kantata-based capacity framework, bringing departmental workloads from 100–120% of available capacity to approximately 80–85%. I also reallocated staff, automated manual work, and hired into lower-cost roles to expand capacity without increasing payroll costs.

I built dedicated Sales and Marketing divisions, directed a $750K annual marketing budget, and established CRM pipeline governance across HubSpot, SugarCRM, and DSS. I also led the commercialization and operational scaling of DSS, which represented approximately 48% of annual revenue.

I led company-wide AI adoption and governance, authored the company AI policy, and deployed Gemini and Claude workflows across teams. Earlier at Foster Consulting, I led Client Services; at Express Employment Professionals and MI Nutrition, I managed marketing work, and at JSP Resins I contributed product data and analysis for operational decisions.

Experience

Work history, roles, and key accomplishments

Chief Business Officer

Foster Consulting, Inc.

Jun 2024 - Jul 2026 (2 years 1 month)

Shared enterprise operations responsibilities with the COO, leading operating-model design, implementation cost planning, and initiatives to improve financial performance. Scaled revenue from $5.7M to $7.8M and expanded EBITDA from approximately $465K to $2.1M.

Operating Model Design Financial Strategy SOP Development Performance Management Marketing Budget Management CRM Architecture HubSpot SugarCRM DSS AI Adoption Gemini Claude Capacity Planning Kantata Rebranding Product Commercialization

Director of Client Services

Foster Consulting Inc.

May 2023 - Jun 2024 (1 year 1 month)

Led Client Services, a function responsible for more than half of company revenue, establishing account management standards and accountability for client satisfaction and delivery performance. Designed a Senior Strategist and Coordinator delivery model and expanded delivery capacity.

Client Services Account Management SOPs escalation paths Performance Management Team Coaching Client Success Renewal And Expansion Revenue Add On Services

Senior Client Success Strategist

Foster Consulting Inc.

Feb 2022 - May 2023 (1 year 3 months)

Served as strategic marketing advisor to professional-services clients, translating business objectives into integrated growth strategies. Owned strategy and hands-on execution across SEO, paid advertising, content, email, social media, and analytics.

SEO Paid Advertising Content Marketing Email Marketing Social Media Website Optimization Conversion Strategy Analytics Campaign Performance Customer Retention Account Expansion

Director of Marketing

Express Employment Professionals

Sep 2021 - Jan 2022 (4 months)

Led marketing across employer-client acquisition and candidate recruitment, developing integrated campaigns tailored to business buyers and job seekers. Managed a $10K monthly marketing budget and supported approximately 95% of employer contract acquisition.

Google Ads Facebook Meta Indeed Email Marketing Segmentation Campaign Optimization SEO Landing Pages Website Administration Content Social Media performance reporting

Digital Marketing Manager

MI Nutrition

Oct 2017 - Dec 2019 (2 years 2 months)

Developed and managed paid advertising and remarketing campaigns to enhance brand awareness, customer acquisition, and conversion rates. Led audience targeting and campaign optimization, resulting in increased lead volume and sustained long-term sales growth.

Paid Advertising Remarketing Audience Targeting Campaign Optimization Brand Identity Graphic Design ROI Tracking P&L Vendor Management Trade Shows

Analytics Engineer

JSP Resins

Mar 2014 - Sep 2017 (3 years 6 months)

Measured, calculated, and supplied approximately 80% of converted product data used for operational tracking and decision-making. Applied critical thinking and analytical judgment under time constraints to support daily production quotas and quarterly revenue objectives.

Data Analysis Operational Tracking Decision making Production Quotas Revenue Objectives Process Analysis