Alexander Robinson

Assess infringement matters against legislation and evidence, ensuring accurate documentation. Manage customer interactions involving disputes and sensitive situations, applying sound judgement while balancing customer concerns with procedural requirements.

Participated in onboarding accounting firms to ATOmate, a SaaS platform for ATO document automation. Supported customer discussions, discovery calls, and implementation, while developing product knowledge across workflows and integrations.

Managed approximately 40 customer accounts per fortnight, assessing circumstances and progressing cases toward resolutions. Conducted sensitive financial conversations, negotiated repayment arrangements, and maintained accurate CRM records while balancing customer needs with compliance requirements.

Supported customers across phone, email, and digital channels using CRM systems to resolve enquiries and maintain accurate records. Assisted with online services and portal access, developed customer guides, and identified recurring issues to improve processes.

Assisted members of the public with enquiries while handling confidential information in line with government privacy requirements. Processed documentation accurately in a fast-paced environment and worked collaboratively with colleagues to deliver timely customer service.

Bachelor of Criminology with a minor in Conflict Resolution from Victoria University in Melbourne.