Aleksandrina Nancheva

Oversees customer communication and knowledge base management, providing real-time assistance and quality checks. Manages internal escalations and coordinates communication between teams.

Provided customer service in the cryptocurrency finance sector, ensuring compliance with company standards and international regulations. Collaborated with internal departments to deliver accurate and timely solutions.

Delivered expert advice and personalized service to clients in the hospitality sector via phone, email, and live chat. Led knowledge base development and contributed to process optimization and training initiatives.

Managed all work processes in the fine dining restaurant, coordinating collaboration between shipboard teams and driving efficiency to meet targets. Prepared individual and team objectives to monitor progress.

Served as a personal assistant to the owner and president, handling official correspondence and coordinating schedules. Organized team-building activities and contributed to Erasmus-related projects with design work.

Managed daily operations and customer experience in a retail environment, including inventory control and staff scheduling. Drove regional market growth through social media management and content creation.

Delivered front-desk service as the primary representative of the hotel, managing room assignments and reservations. Addressed guest needs and handled financial transactions accurately.

Provided professional advice and support to customers, collaborating with a doctor and opticians for accurate recommendations. Managed social media channels and maintained the company website.

Oversaw daily operations and supervised a team of 8 employees, managing schedules and vendor communications. Maintained financial accountability including budgeting and expense tracking.

Assisted in managing operations within the hotel venue, planning work strategies and handling guest interactions. Coordinated with vendors to secure supplies and build business relationships.

Welcomed and seated guests, took orders, and ensured correct delivery. Focused on creating a pleasant dining experience and preparing the restaurant for the next day.

Earned a Bachelor's degree in Book Publishing and Public Relations.

Completed high school education with a focus on French and English languages.