Looking for a job

Diana Lambova

@dianalambova

Customer-focused professional with 8+ years of experience in guest relations, tourism, sales and client communication. Experienced in handling custome

Bulgaria

Message

What I'm looking for

I’m looking for a role where I can own guest experience end-to-end—handling requests, solving problems fast, and coordinating services—while working in a supportive, service-driven team that values professionalism and quality.

As Guest Relations Manager, I served as the primary point of contact for guest requests and concerns, coordinating transfers, events, reservations, and additional services. I managed communication through multiple channels, partnered closely with tour operators, and supported seamless service delivery across teams.

Alongside my hospitality background, I’ve built client relationships in sales and customer support roles, using tools like Opera/ Hilton OnQ, Clock Evo/PMS, and MS Office. Since 10.2024, I’ve been self-employed as a baker/cake artist, reinforcing my commitment to quality, responsiveness, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Self-Employed Baker/ Cake Artist

Current

Self Employed

Oct 2024 - Present (1 year 9 months)

Produced custom baked goods and managed customer orders and client communication from home. Completed professional bakery certification.

Custom Baking Cake Decorating Customer Order Management Client Communication Bakery and Confectionery Certification

Guest Relations Manager

La Mambo Va Poseidon Beach Resort

May 2024 - Oct 2024 (5 months)

Served as the primary point of contact for guest inquiries, requests, and concerns, resolving complaints to support a positive guest experience. Coordinated transfers and additional guest services and collaborated with tour operators for seamless service delivery.

Customer Complaint Resolution Guest Relations Reservation Management Client Communication Event Coordination Relationship Management Sales Support Problem Solving

Salesperson/Representative

Ekra Vending OOD

Oct 2020 - Apr 2024 (3 years 6 months)

Built and maintained long-term relationships with clients and business partners and managed customer support throughout the sales process. Managed customer inquiries and orders, coordinated logistics and distribution activities, and supported online shop operations.

Sales Support Client Relationship Management Order Management Logistics Coordination Opera and Hilton OnQ Clock Evo Canva Storehouse Pro Microsoft Office

Guest Relations Manager

DoubleTree by Hilton Varna / Apollo Spa Resort

Feb 2019 - Oct 2019 (8 months)

Served as the primary point of contact for guest inquiries, requests, and concerns and resolved customer complaints professionally. Coordinated transfers and additional guest services and maintained guest relationships through multi-channel communication.

Guest Relations Customer Complaint Resolution Event Coordination Guest Service Relationship Management Reservation Management

Guest Relations Agent/Officer

DoubleTree by Hilton Varna

Jun 2018 - Sep 2018 (3 months)

Assisted guests with information, reservations, and service-related requests and responded to customer concerns to ensure timely issue resolution. Coordinated with the Front Office department and operational teams to deliver excellent guest experiences.

Reservation Coordination Front Office

Representative

Tourist Information Center - InfoPoint

Jun 2017 - Sep 2017 (3 months)

Provided tourists with information about destinations, services, and local attractions, and promoted and sold tourism services and excursions. Coordinated bookings and maintained communication with clients and service providers.

Tourism Booking Coordination Client Communication Service Coordination