Open to opportunities

Alexander Emms

@alexanderemms

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Fluent Spanish speaker with strong customer service and marketing skills.

United Kingdom

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What I'm looking for

I seek a dynamic role in a company that values customer engagement and offers opportunities for professional growth.

As a dedicated professional with extensive experience in customer service and marketing, I have honed my skills in delivering exceptional client experiences. My journey began in the property sector, where I developed and implemented effective marketing strategies that significantly increased brand visibility and lead generation. My ability to communicate fluently in Spanish has allowed me to connect with a diverse clientele, enhancing service accessibility and satisfaction.

Throughout my career, I have consistently demonstrated my commitment to fostering strong relationships with clients and stakeholders. At Boots, I streamlined inventory management processes and provided personalized assistance to customers, which contributed to a welcoming environment and repeat business. My experience in digital marketing and social media has equipped me with the tools to create engaging content that resonates with audiences, driving substantial improvements in online engagement and sales performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Associate

Current

Boots

May 2025 - Present (1 year 2 months)

Maintained shelf stock and approved item purchases, ensuring product availability. Delivered exceptional customer service, enhancing customer satisfaction. Communicated effectively with Spanish-speaking customers, improving service accessibility.

Communication Skills Customer Service Inventory Management Spanish Language Retail Operations Stocking Customer Satisfaction

Estate Agent/Social Media/Marketing

Priory Park Properties

May 2016 - May 2025 (9 years)

Developed and implemented marketing strategies to promote property listings and brand awareness. Managed digital marketing campaigns, including social media, email marketing, and website content. Created property brochures, listings, and promotional materials to attract buyers and tenants.

Marketing Strategy Digital Marketing Social Media Email Marketing Content Creation Property Management Sales Negotiation Client Relationship Management Market Research

General Office Administration

English Rose Properties

Jan 2012 - Dec 2012 (11 months)

Assisted during busy periods with general office administration tasks. Took telephone calls from applicants wishing to rent a property and landlords seeking property valuations. Updated the database and input information onto the company website.

Office Administration Customer Service Data Entry Database Management Communication Skills

Apprentice Status

Apr 2011 - Jun 2011 (2 months)

Sold stationery over the telephone by finding telephone numbers via the internet and directories. Contacted groups of companies, focusing on smaller companies. Emailed quotations for requirements and followed up with telephone calls.

Sales Telemarketing Lead Generation Customer Service Quotation Management Account Management Business Development

Apprentice

Advance Baggage Ltd

Oct 2010 - Feb 2011 (4 months)

Dealt with customers both on the telephone and in person. Manned the desk at Gatwick Airport, advising customers of services and selling appropriate packages. Weighed packages, compiled paperwork, and handled large sums of money.

Customer Service Sales Data Entry Multilingual Communication Communication Skills

Education

Degrees, certifications, and relevant coursework

East Surrey College

BTEC National Award in Music Technology, Music Technology

2009 - 2012

Studied music technology, gaining practical skills and theoretical knowledge in the field. Completed coursework and projects to achieve the BTEC National Award.

St Georges International School of Malaga

IGCSE, General Studies

2004 - 2009

Grade: Spanish IGCSE A*, English IGCSE A*, French GCSE C, English Literature B, Maths B+, Science B, Geography B+

Completed IGCSEs in Spanish and English, achieving high grades. Developed strong foundational knowledge across various subjects including English Literature, Maths, Science, and Geography.