Alexander Elias
@alexanderelias
I support customers, grow sales, and coordinate freight operations.
ZimbabweWhat I'm looking for
I've supported customers and driven sales across ClassPass, Hudson Bay, Shutterfly, and The Solution Center, handling high volumes of calls, email, and live-chat conversations.
At Carolina Logistics, I managed freight bookings, tracked loads, communicated with carriers, sourced loads through DAT Board and Truckstop, negotiated broker rates, and maintained shipment records in CRM systems. I build reliable relationships with brokers and drivers while helping ensure shipments arrive on time.
In customer-facing roles, I've resolved booking, billing, membership, account, product, and order issues while meeting KPI, QA, sales, and performance targets. I also identify upsell and cross-sell opportunities and handle escalations with a solution-oriented approach.
I'm comfortable using Salesforce, Zendesk, Uspacy, Fastgem, DAT Board, and Truckstop to document interactions, coordinate operations, and deliver accurate support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hudson Bay
Managed high volumes of inbound and outbound calls while maintaining professionalism and efficiency. Consistently met and exceeded KPI and QA score targets.
Freight Dispatcher/Sales
Carolina Logistics
Managed freight bookings, load tracking, and carrier communications. Utilized freight platforms such as DAT Board and Truckstop to source loads and coordinate shipments.
Customer Support Representative
Handled high volumes of customer inquiries through email and live chat support, ensuring timely and professional responses. Assisted customers with booking issues, membership concerns, billing inquiries, and account management.
Client Account Specialist/Inside Sales Rep
The Solution Center
Handled a high volume of inbound calls, assisting customers with product inquiries and recommending solutions. Identified upselling and cross-selling opportunities to maximize revenue while delivering excellent customer service.
SDR/CSR
Shutterfly
Delivered high-quality customer service by answering product inquiries and processing orders. Consistently exceeded sales and performance targets.
Education
Degrees, certifications, and relevant coursework
Alexander hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Interested in hiring Alexander?
You can contact Alexander and 90k+ other talented remote workers on Himalayas.
Message AlexanderGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
