Paola Romaña
@paolaromaa
Executive assistant and operations lead delivering proactive, reliable organizational support.
ZimbabweWhat I'm looking for
I am a detail-oriented executive assistant and operations professional with over five years supporting executive leadership in high-performance environments. Currently I serve as Team Lead and direct assistant to the Operations Manager, managing schedules, communications, CRM updates, client outreach, special projects, hiring support, onboarding, and SOP documentation to keep operations aligned and efficient.
I have hands-on experience in carrier sales analysis, client-facing roles, and high-volume call environments, and I bring strong organizational skills, clear communication, and a proactive, solution-driven approach. I am trusted to handle sensitive tasks, protect executive time, and drive operational improvements while maintaining positive client and partner relationships.
Experience
Work history, roles, and key accomplishments
Executive Assistant / Team Lead
North American Transport Services
Jan 2024 - Present (1 year 9 months)
Act as right hand to the Operations Manager, managing schedules, internal communications, CRM updates, and team workflows while leading special projects and supporting hiring and SOP documentation to improve operational efficiency.
Carrier Sales Analyst
North American Transport Services
Oct 2022 - Present (3 years)
Executed carrier negotiations through prospecting, cold calling, qualifying, and closing deals while maintaining carrier relationships and ensuring timely pickup and delivery of customer freight.
DMCall Agent
Dental Monitoring
Feb 2022 - Oct 2022 (8 months)
Provided technical assistance and customer support by handling 90+ inbound calls daily, resolving client questions and managing lead information to improve satisfaction and retention.
Customer Service Agent
Collective Solutions
Oct 2020 - Oct 2021 (1 year)
Resolved customer inquiries via phone, chat, and email, promoted products and offers, and analyzed weekly sales reports to implement efficiencies that grew sales and reduced costs.
Education
Degrees, certifications, and relevant coursework
Ceutec
Business Administration
2022 - 2022
Completed Business Administration studies at Ceutec in 2022.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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