Open to opportunities

Alexander Christian

@alexanderchristian

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Customer service advocate with strong skills in data analysis.

Indonesia

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What I'm looking for

I seek a role that values customer satisfaction and offers opportunities for growth.

I'm Alexander Christian, a dedicated customer service advocate with a passion for ensuring customer satisfaction. My experience as an Inbound Customer Advocate at Energy Service Partners has equipped me with the skills to handle up to 50 customer inquiries daily, resolving issues related to solar projects while maintaining a high level of satisfaction. I pride myself on my ability to troubleshoot complex problems and provide timely solutions that align with customer expectations.

In addition to my customer service experience, I have a unique background as a Tarot Reader, where I've provided insightful readings to over 1000 clients. This role has honed my communication skills and empathy, allowing me to connect with clients on a personal level. I am committed to delivering clear and tailored advice, whether in-person or virtually, ensuring that my clients feel supported in their personal and professional decisions.

Experience

Work history, roles, and key accomplishments

Current

Tarot Reader

Current

Tarot by Alek

May 2020 - Present (5 years 1 month)

Provided Tarot Reading services to over 1000 clients, maintaining a high customer satisfaction rate. Conducted readings both in-person and virtually, offering tailored advice and support with clear communication.

Customer Service Communication Empathy Problem Solving Remote Collaboration Client Management Time Management

Game Master

Poly Board Games Cafe

Nov 2023 - Nov 2023 (0 months)

Delivered accurate direction to keep games engaging and promoted game recommendations based on player mood. Provided excellent face-to-face service, ensuring customer satisfaction.

Customer Service Problem Solving Communication Engagement Teamwork Time Management Empathy

Inbound Customer Advocate

Energy Service Partners

Oct 2023 - Nov 2023 (1 month)

Handled up to 50 customer inquiries daily, resolving solar project issues and ensuring high customer satisfaction. Utilized CRM software for tracking interactions and collaborated with teams remotely to advocate for customer needs. Successfully de-escalated critical customer situations, retaining contracts and improving service.

Customer Service Data Management Problem Solving Remote Collaboration Conflict Resolution Google Workspace Empathy

Education

Degrees, certifications, and relevant coursework

Universitas Multimedia Nusantara

Bachelor of Arts, Visual Communication Design

2017 - 2020

Studied Visual Communication Design, focusing on the principles of design, visual storytelling, and digital media. Developed skills in graphic design, branding, and multimedia production.

SMA KESATUAN BOGOR

High School Diploma, General Studies

2014 - 2017

Completed high school education with a focus on general studies, preparing for higher education and developing foundational skills in various subjects.