Open to opportunities

Ridonel Aspillaga

@ridonelaspillaga

Message

Passionate content specialist and customer support representative.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in content creation and customer support while fostering a collaborative and growth-oriented environment.

I am a dedicated professional with a diverse background in customer support and content specialization. My journey began as an English as a Second Language Teacher, where I honed my communication skills and developed a passion for helping others. Transitioning to the role of Customer Support Representative at eBay, I embraced the fast-paced environment and learned to adapt quickly to various challenges.

Throughout my career, I have consistently demonstrated my ability to learn rapidly and apply new knowledge effectively. My experience at the Uber Manila Center of Excellence further solidified my skills in content management and customer engagement. I believe that constructive criticism is essential for personal and professional growth, and I actively seek feedback to enhance my performance.

Experience

Work history, roles, and key accomplishments

Content Specialist

Uber Manila Center of Excellence

Jan 2016 - Dec 2023 (7 years 11 months)

Managed content and ensured quality standards were met for the Uber platform. Collaborated with various teams to optimize content delivery and user experience.

Content Management Quality Assurance Team Collaboration User Experience

Customer Support Representative - eBay

Sutherland Global Services Inc

Jan 2013 - Dec 2016 (3 years 11 months)

Provided customer support for eBay users, resolving inquiries and issues efficiently. Maintained high customer satisfaction ratings through effective communication and problem-solving.

Customer Support Problem Solving Communication Conflict Resolution Technical Support

English as Second Language Teacher

Pines International Academy

Jan 2012 - Dec 2013 (1 year 11 months)

Taught English as a Second Language to diverse groups of students. Developed and implemented engaging lesson plans to improve students' language proficiency.

Lesson planning Curriculum Development Classroom Management Intercultural Communication

Education

Degrees, certifications, and relevant coursework

Pines International Academy

English as Second Language Teacher, English as Second Language

2012 - 2013

Completed a program to teach English as a Second Language at Pines International Academy. Developed skills in language instruction and curriculum delivery.

University of Pangasinan

Bachelor of Science in Nursing, Nursing

2004 - 2009

Studied nursing principles and practices at the University of Pangasinan from 2004 to 2009. Gained foundational knowledge and practical skills in healthcare.