Adriel Campbell

As a dedicated Customer Success Manager, I bring over four years of experience in client services, account management, and relationship-building. My professional journey has equipped me with the skills to resolve customer complaints effectively and promote conflict resolution. I take pride in cultivating key client relationships across diverse industries, ensuring exceptional service delivery.

In my current role as Operations Manager at UNEEDAVA, I oversee departmental teams to ensure quality service. I collaborate with the CEO to develop strategies that enhance virtual assistant services and produce comprehensive reports to assess operational effectiveness. My efforts have led the company from a deficit to sustained profitability within six months.

Previously, as a Client Retention Specialist at Varsity Tutors, I increased customer loyalty and reduced churn by addressing concerns and educating customers. I also conducted regular check-ins and analyzed KPIs to improve processes. At Influx, as a Client Team Lead, I managed client portfolios and delivery teams, achieving a 30% improvement in team efficiency within 90 days.