Alero Akuirene
@aleroakuirene
I resolve customer inquiries across phone, email, chat, and Zendesk support channels.
NigeriaWhat I'm looking for
I've supported customers at Zoe Décor through phone, email, and live chat, resolving product, order, and service inquiries while maintaining accurate Zendesk case logs. I also handled inbound and outbound calls, data entry, and first-contact resolution.
My experience at Ecobank, MERB Resources International Limited, and NMDPRA includes client support, documentation, scheduling, inventory tracking, compliance logs, and administrative coordination. I'm comfortable working independently in remote environments and keeping records organized under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Zoe Décor
Delivered phone, email, and live chat support to customers, resolving inquiries about products, orders, and services promptly and professionally. Managed and resolved customer support tickets within the company's CRM/helpdesk system (Zendesk), maintaining fast response times and accurate case logs.
Education
Degrees, certifications, and relevant coursework
Afe Babalola University
Bachelor of Engineering, Chemical Engineering
Pursued a Bachelor of Engineering degree in Chemical Engineering at Afe Babalola University, Ado-Ekiti.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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