Alena User

I’m a Patient Coordinator who thrives in fast-paced, competitive environments where quality, empathy, and speed matter. I mentor new team members on procedures while ensuring clients receive the best possible care and service options.

At Kaiser Permanente, I handle a high volume of calls, work toward first call resolution, and follow SLA guidelines to meet quality and productivity expectations. I enter demographic and clinical information for registration and clinical advice calls, schedule patient appointments, prepare prescription refill requests, and manage email/voicemail while keeping each interaction professional and calm.

Previously, as a Patient Coordinator with Covius, I delivered accurate, efficient data entry using a 10-key pad and reviewed information for accuracy before submission. Before that, I served as a Medical Assistant / Patient Coordinator at Magnolia Medical Clinic, supporting patient prep for common procedures, ordering supplies, maintaining organized exam rooms, and documenting patient vital signs and health history.

Earlier, I worked at the UGA Call Center as a Customer Service Associate, where I supported internal and external customers and helped boost donation revenue by promoting service options. I’m also motivated by community impact through volunteering and leadership efforts, including promoting awareness of human trafficking with Gamma Sigma Sigma.