Open to opportunities

Victoria Bell

@victoriabell

Healthcare administrative program assistant specializing in patient intake, scheduling, insurance, and EHR workflow optimization.

United States

Message

What I'm looking for

I’m looking for a fast-paced healthcare administrative role where I can own front-office operations—patient intake, scheduling, insurance processing, and EHR workflows—while keeping records accurate and ensuring continuity of care through clear communication.

I’m a detail-oriented healthcare administrative professional with experience supporting front-office operations and improving workflow efficiency and continuity of care. I handle patient intake, appointment scheduling, insurance verification, prior authorizations, and copay collection—always while maintaining accurate records.

In my current role as a Program Assistant, I oversee front-desk and administrative operations, including client check-in, copay collection, appointment scheduling, and intake. I coordinate communication between patients, providers, and leadership to keep daily operations smooth in a fast-paced behavioral health setting.

Previously, I’ve worked across multiple healthcare environments, supporting appointment flow and documentation through EHR systems including Epic, AthenaNet, and Qualifacts Carelogic. I also focus on HIPPA Compliance, treatment letters, PAPs, and ensuring timely patient care through careful insurance processing and prior authorizations.

Beyond clinical settings, I’ve built strong customer service and coordination skills through roles including Customer Service Representative, Administrative Assistant III, and Collections support. I bring organized problem-solving, critical thinking, training support for new hires, and practical tools like Microsoft Office Suite, SAP, FileNet, and Canva to help teams perform reliably under pressure.

Experience

Work history, roles, and key accomplishments

Current

Program Assistant

Current

ViewPointHealth

Aug 2023 - Present (2 years 10 months)

Oversee front-desk and administrative operations, including client check-in, copay collection, appointment scheduling, and intake support in a fast-paced behavioral health setting. Coordinate daily communications and help maintain smooth office operations.

Appointment Scheduling Patient Intake Administrative Support Record keeping Coordination Front Desk Operations

Customer Service Representative

Copart

Feb 2023 - Feb 2025 (2 years)

Provided exceptional customer service in a fast-paced environment by addressing customer questions and resolving concerns. Supported administrative coordination, helped train new hires, and performed insurance processing while maintaining HIPAA compliance.

Customer Service HIPAA compliance Administrative Coordination Insurance Processing Training Support Problem Solving Microsoft Office Suite

Front Desk Receptionist

AlcovyNeurology

Oct 2022 - Jan 2023 (3 months)

Oversaw front-desk operations by greeting patients and visitors and maintaining a professional, welcoming reception environment. Used AthenaNet to schedule appointments, collect copays, and help track provider and nurse practitioner schedules while protecting confidential patient information.

Front Desk Reception Appointment Scheduling Confidentiality

Administrative Assistant III

Gwinnett County

May 2022 - Oct 2022 (5 months)

Coordinated executive calendars, meetings, appointments, and travel arrangements to support daily operations. Maintained office supply inventory and supported onboarding by preparing employee documentation and coordinating orientation activities.

Travel Coordination Office Supply Inventory Tracking Onboarding & Support Administrative Support

Customer Service Representative

Carefirst Collections

Aug 2018 - Mar 2020 (1 year 7 months)

Managed approximately 175 inbound and outbound calls daily, providing customer-focused service in a collections environment. Assisted customers with billing statements, payment options, and account inquiries, using Epic to verify balances and maintain accurate call notes while resolving concerns and escalating complex issues as needed.

Call Handling Custom Billing Statements Epic Balance Verification Active Listening Multitasking Customer Escalation