Open to opportunities

Aleksandar Gocic

@aleksandargocic

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Dedicated professional with expertise in management and customer support.

Serbia

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What I'm looking for

I seek a dynamic role that fosters growth, challenges my skills, and values teamwork.

I am a results-driven professional with a strong background in business management and customer support. Graduating with a degree in Business Management from the University of Niš, I have honed my skills through practical experiences, including a significant internship at Telekom Serbia A.D. where I engaged in finance, human resources, and production control.

My career journey has led me to diverse roles, from managing production in a plastics manufacturing company to consulting in non-life insurance with Generali. Currently, I serve as a Fraud Detection Specialist at FirstBeatMedia, where I leverage my analytical skills to enhance operational efficiency. My commitment to continuous learning is evident through my participation in various seminars and workshops, which have enriched my understanding of franchising, leadership, and production management.

Experience

Work history, roles, and key accomplishments

Current

Fraud Detection Specialist

Current

FristBeatMedia

Jul 2019 - Present (5 years 11 months)

Started as a Customer Support Representative, providing assistance for dating and adult websites. Promoted to Fraud Detection Specialist, currently working in the Fraud Department.

Customer Support Fraud Detection Data Analysis Risk Management

Non-Life Insurance Consultant

Generali Insurance Company

Jan 2021 - Jun 2022 (1 year 5 months)

Provided consultancy services for non-life insurance products. Completed training in human resources through the Generali Academy.

Customer Service Human Resources Risk Assessment

Owner, Cosmetics Sales & Distribution

Self-Employed

Jan 2018 - Dec 2020 (2 years 11 months)

Managed all aspects of sales and distribution for a cosmetics business. Developed and executed sales strategies to increase market reach and customer base.

Sales Distribution Business Management Customer Service Marketing

Production Manager

Limited

Jan 2016 - Dec 2018 (2 years 11 months)

Managed the control of production and procurement of raw materials for plastic manufacturing. Oversaw job control and production management for the manufacturing and sale of plastic bags.

Production Management Manufacturing Inventory Management Quality Control

Education

Degrees, certifications, and relevant coursework

University of Niš, Faculty of Business and Management Zaječar (John Nezbit)

Bachelor of Business Management, Business Management - Company Management

Grade: 9

Activities and societies: Member of several projects, seminars, and workshops, including a seminar on Franchising organized by the Serbian Chamber of Commerce and a 'Career Days' seminar on leadership.

Graduated with a grade of 9, focusing on company management. Completed practical work at Telekom Serbia A.D. for 21 working days, gaining experience in finance, employee control, human resources, and production control across various outlets.