Cindy Jaramillo
@cindyjaramillo
I resolve customer and insurance-claim issues across healthcare revenue cycle and back-office operations.
ColombiaWhat I'm looking for
I'm currently supporting healthcare providers at Health Prime by following up unpaid and denied insurance claims, correcting issues, documenting claim status, and helping secure accurate reimbursement. Previously at Nexa B.P.O, I handled customer care, back-office cases, billing, reporting, data updates, and technical support.
Across 10 years in customer service, I've resolved complex concerns, improved customer experiences, supported sales operations, and maintained detailed CRM documentation. I also bring experience monitoring security operations, managing hotel reservations, and communicating with customers in Spanish and intermediate English.
Experience
Work history, roles, and key accomplishments
RCM Specialist
Health Prime
Jun 2025 - Present (1 year 3 months)
Ensure timely and accurate reimbursement for healthcare providers from insurance companies. Review and follow up on unpaid, underpaid, or unanswered insurance claims.
Education
Degrees, certifications, and relevant coursework
Centro Internacional de Estudios Balbino Solano
Labor Technician, Human Resources
Earned a labor technician certification in Human Resources Training, focusing on HR principles and practices.
SENA
Training, Customer Service Management
Completed training in Customer Relationship Management, enhancing skills in customer service management.
Politécnico de Colombia
Diploma, Senior Management
Earned a diploma in Senior Management, developing leadership and strategic management skills.
Politécnico Superior de Colombia
Diploma, Psychology
Completed a diploma in Neuro-Linguistic Programming, gaining skills in communication and behavioral modeling.
American School Way
No Degree, English
Completed an English course to improve language proficiency for professional communication.
Politécnico Superior de Colombia
Diploma, Customer Service Management
Earned a diploma in Service Management, focusing on customer service excellence and service delivery.
S1ESA Enterprise
Training, Excel
Completed training in Basic Excel 2007, developing spreadsheet skills for data management.
Liceo Farallones del Norte
High School Diploma, General Studies
Earned a high school diploma, completing secondary education.
Fundación Universitaria Católica del Norte
Professional in Psychology, Psychology
Pursued a professional degree in Psychology, gaining foundational knowledge in psychological principles and practices.
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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