Looking for a job

Alejandro Grajales

@alejandrograjales

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I deliver multilingual technical support and high-touch client experiences globally.

Canada

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What I'm looking for

I'm seeking a role in customer operations, support, or service excellence where I can support customers with efficiency, empathy, and technical accuracy, strengthen client relationships, and grow within an international, people-oriented company.

I've supported international clients at Ivalua Canada, Tesla Laval, and luxury hotels, combining technical troubleshooting with high-touch service.

At Ivalua Canada, I delivered multilingual support to global users, managed high-volume tickets and email requests, and guided clients through platform issues and system navigation.

At Tesla Laval, I coordinated service appointments, parts purchases, vehicle deliveries, and follow-ups while providing tailored new-car handovers. My hospitality background at Sofitel Bogotá and Hotel W Montréal strengthened my ability to anticipate needs, build trust, and deliver polished guest experiences.

Most recently, I've coordinated client requests, delivery personnel, suppliers, and fleet operations for a logistics and transportation business. I work comfortably across Spanish, English, French, and Portuguese in multicultural, customer-focused environments.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

Geon Logistics and Transportation

Jan 2025 - Dec 2026 (1 year 11 months)

Received requests from different clients to ensure excellent performance and compliance. Coordinated, scheduled, and followed up with personnel assigned to merchandise delivery functions.

Logistics Coordination Scheduling Fleet Management Client Communication

Valet Parking

Hotel W Montréal

Jan 2024 - Dec 2025 (1 year 11 months)

Ensured smooth guest arrivals and departures while protecting vehicle safety and client trust. Represented the hotel brand through courtesy, professionalism, and attention to detail.

Customer Service Vehicle Handling Professionalism Attention To Detail

Service Advisor

Tesla

Jan 2022 - Dec 2024 (2 years 11 months)

Received and assisted customers for service appointments, parts purchases, and vehicle delivery. Supported new-car handovers by explaining features and offering tailored guidance.

Customer Service Service Scheduling Communication Skills Brand Representation

Technical Support Specialist

Ivalua Canada

Jan 2020 - Dec 2022 (2 years 11 months)

Delivered multilingual support to international clients, improving resolution time and customer satisfaction. Managed troubleshooting, ticket creation, and email response for high-volume requests.

Multilingual Support Troubleshooting Ticket Management Email Response Customer Satisfaction

Luxury Concierge Assistant

Sofitel Bogotá

Jan 2011 - Dec 2016 (5 years 11 months)

Delivered 5-star guest services including check-ins, reservations, itinerary planning, and VIP support. Managed room logistics, flight bookings, tourism recommendations, and transportation requests.

Guest Service Reservations itinerary planning VIP Support Problem Solving