Anne Onwu

As a dedicated Customer Service Specialist with over five years of experience, I excel in providing exceptional support through various channels, including phone, email, and chat. My background in electric vehicle technologies and CRM systems allows me to troubleshoot technical issues effectively and manage customer inquiries with ease. I am passionate about delivering outstanding customer experiences and continuously staying updated with industry trends.

At RBC, I respond to customer inquiries, ensuring a positive and efficient experience while advocating for customer needs. My role involves collaborating with internal teams and third-party partners to enhance customer satisfaction, all while maintaining compliance with established Service Level Agreements (SLAs). Previously, at Four Seasons Hotel Toronto, I managed customer inquiries and built strong relationships to drive satisfaction and retention.