Assil Gouader

I am an adaptable bilingual IT specialist with a strong background in managing, implementing, and supporting information technology systems. My experience spans across various roles where I have provided technical support, troubleshooting hardware and software issues, and optimizing system performance. I pride myself on my excellent communication skills, which allow me to effectively convey information and collaborate with team members to achieve common goals.

In my recent role as a Bilingual Credit Card Specialist at CIBC Bank, I successfully assisted customers with inquiries related to credit card accounts, achieving a 95% organization rate and a 100% communication effectiveness. My previous experience as an IT Product Specialist at OSL Tech involved managing technology products and ensuring they met customer needs, while also providing technical support and training to users. I have a proven track record of developing software applications that align with customer requirements and deadlines, as demonstrated during my time at TD Bank.

With a strong focus on teamwork and critical thinking, I am committed to delivering high-quality results and enhancing user experiences. I am eager to leverage my skills in a dynamic environment where I can contribute to innovative IT solutions and continue my professional growth.