Ryan Lucas
@ryanlucas
I resolve customer issues in French and English while building Level 1 SaaS technical support skills.
CanadaWhat I'm looking for
I support guests at Holiday Inn Montreal-Longueuil in French and English, using Opera PMS for reservations, payments, check-in/check-out, and guest record updates.
Previously at Desjardins Bank, I handled remote customer requests, verified identities, opened accounts, processed transfers securely, and followed procedures in a regulated environment.
My operational roles at Aeromag, GardaWorld, ADS Signalisation, and Léger strengthened my ability to stay calm under pressure, manage high volumes, coordinate with teams, and follow strict safety and confidentiality standards.
I'm building toward my first SaaS technical support role through Google IT Support training and hands-on learning in Windows troubleshooting, Microsoft 365, MFA, networking, ticketing, HTTP, JSON, REST APIs, and Postman.
Experience
Work history, roles, and key accomplishments
Front Desk Agent
Holiday Inn Montreal-Longueuil (IHG)
Jul 2026 - Present (2 months)
Assisted guests in French and English, handled reservations and payments using Opera PMS, and resolved issues while coordinating with internal teams.
Customer Service Representative
Desjardins Bank Canada
Oct 2024 - Apr 2025 (6 months)
Handled remote customer requests, verified identities, opened accounts, and processed transfers securely while following procedures.
Aircraft De-icing Technician
Aeromag
Sep 2024 - Apr 2025 (7 months)
Supported critical operations requiring precision and safety, operated specialized equipment, and coordinated with ground teams.
Road Signage Installer
GardaWorld
May 2023 - Sep 2024 (1 year 4 months)
Installed and removed traffic-control devices on road construction sites and coordinated with field teams.
Road Signage Installer
ADS Signalisation
Aug 2021 - Feb 2022 (6 months)
Worked collaboratively, maintained operational safety, and adapted to changing field priorities.
Telephone Interviewer
Léger
Jan 2019 - Jan 2021 (2 years)
Conducted structured telephone interviews and managed high call volumes while following scripts and confidentiality procedures.
Education
Degrees, certifications, and relevant coursework
Louis-Philippe-Paré High School
High School Diploma, General Studies
Completed high school diploma in 2018.
Collège de Maisonneuve
College Studies, General Studies
Completed two years of college studies in Montreal.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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