AF
Open to opportunities

Alejandro Flores

@alejandroflores2

Highly organized administrative professional with 14 years of experience.

Honduras
Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am an administrative professional with over 14 years of experience, specializing in customer service, lead generation, and team management. My proficiency in tools like Salesforce, Job Nimbus, and Zendesk has allowed me to cultivate strong client relationships and drive sales effectively. I pride myself on my ability to handle multiple tasks while maintaining a keen attention to detail.

Currently, I serve as a Collections Manager and Customer Success professional at Work Ninjas, where I manage a portfolio of accounts and prioritize collection efforts to optimize recovery rates. My role involves initiating communication with customers, negotiating payment arrangements, and collaborating with internal stakeholders to ensure a seamless experience for our clients. I am dedicated to providing exceptional customer service and continuously seek feedback to improve our processes.

Previously, I led a team of customer success representatives at Knoah Solutions, where I focused on client satisfaction and retention. My experience as an IT Specialist further honed my technical skills, allowing me to support end-users effectively. I am passionate about leveraging my skills to contribute to a dynamic team and help organizations achieve their goals.

Experience

Work history, roles, and key accomplishments

WN
Current

Collections Manager & Customer Success

Work Ninjas

Jan 2020 - Present (5 years 6 months)

Managed a portfolio of accounts, strategically prioritizing and managing collection efforts to optimize recovery rates. Initiated communication with customers to address overdue payments, negotiate payment arrangements, and provide assistance in resolving outstanding balances.

Education

Degrees, certifications, and relevant coursework

CE

CEUTEC

Bachelor of Science, Computer Engineering

Currently pursuing a degree in Computer Engineering, gaining expertise in software development, hardware systems, and network infrastructure. Focusing on practical applications and problem-solving in the field.

ES

Elvel School

High School Diploma, General Studies

Completed high school education, focusing on a broad curriculum to prepare for higher studies. Developed foundational knowledge and skills across various subjects.

Tech stack

Software and tools used professionally

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Alejandro Flores - Collections Manager & Customer Success - Work Ninjas | Himalayas