Alejandro Flores
@alejandroflores2
Highly organized administrative professional with 14 years of experience.
What I'm looking for
I am an administrative professional with over 14 years of experience, specializing in customer service, lead generation, and team management. My proficiency in tools like Salesforce, Job Nimbus, and Zendesk has allowed me to cultivate strong client relationships and drive sales effectively. I pride myself on my ability to handle multiple tasks while maintaining a keen attention to detail.
Currently, I serve as a Collections Manager and Customer Success professional at Work Ninjas, where I manage a portfolio of accounts and prioritize collection efforts to optimize recovery rates. My role involves initiating communication with customers, negotiating payment arrangements, and collaborating with internal stakeholders to ensure a seamless experience for our clients. I am dedicated to providing exceptional customer service and continuously seek feedback to improve our processes.
Previously, I led a team of customer success representatives at Knoah Solutions, where I focused on client satisfaction and retention. My experience as an IT Specialist further honed my technical skills, allowing me to support end-users effectively. I am passionate about leveraging my skills to contribute to a dynamic team and help organizations achieve their goals.
Experience
Work history, roles, and key accomplishments
Collections Manager & Customer Success
Work Ninjas
Jan 2020 - Present (5 years 6 months)
Managed a portfolio of accounts, strategically prioritizing and managing collection efforts to optimize recovery rates. Initiated communication with customers to address overdue payments, negotiate payment arrangements, and provide assistance in resolving outstanding balances.
Team Leader for Customer Success
Knoah Solutions
Jul 2017 - Present (8 years)
Supervised a team of 12+ customer success and technical support representatives, providing guidance, training, and performance feedback. Managed client escalations and issues, working to quickly and effectively resolve them to maintain client satisfaction.
IT Specialist
Concremix
Jun 2015 - Present (10 years 1 month)
Provided technical assistance and support to end-users regarding hardware, software, network, and other IT-related issues. Diagnosed and troubleshoot technical problems, offering solutions in a clear and understandable manner.
Education
Degrees, certifications, and relevant coursework
CEUTEC
Bachelor of Science, Computer Engineering
Currently pursuing a degree in Computer Engineering, gaining expertise in software development, hardware systems, and network infrastructure. Focusing on practical applications and problem-solving in the field.
Elvel School
High School Diploma, General Studies
Completed high school education, focusing on a broad curriculum to prepare for higher studies. Developed foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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