Katheryn Sosa
@kathysosa
Business administrator with a passion for customer service excellence.
What I'm looking for
As a dedicated Business Administration graduate with three years of experience as an administrator and over eight years in customer service and collections, I thrive in dynamic environments. My journey has been marked by a commitment to learning and professional development, which fuels my creativity and empathy in every role I undertake.
In my most recent position as an Administrative Executive at Inversiones Múltiples Franmar, I successfully managed sales personnel, monitored sales activities, and oversaw the processing of contracts and invoices. My previous roles in customer service and collections have honed my ability to resolve conflicts effectively and communicate with clarity, ensuring that client needs are met promptly and efficiently.
I am passionate about contributing to team success and adapting to new challenges, always striving to enhance my skills and deliver exceptional results. I am eager to bring my expertise in administration and customer relations to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Ejecutiva Administrativa
Inversiones Múltiples Franmar
Jan 2023 - Jan 2025 (2 years)
Encargada del personal de ventas, seguimiento de ventas, supervisión de rutas, y elaboración de facturas y contratos. Responsable del cálculo de comisiones.
Recepción de Pedidos
Inversiones HYH / Direhdy
Feb 2021 - Jan 2023 (1 year 11 months)
Recepción y transcripción de pedidos, apoyo administrativo a asesores de venta, atención al cliente y supervisión de envíos diarios.
Gerente de Cuentas
Alcance S.A (Banco Ficohsa)
Jan 2016 - Apr 2019 (3 years 3 months)
Atención al cliente y cobros, asesoramiento sobre préstamos y tarjetas en mora, y gestión de arreglos de pago.
Auxiliar de Cobro Telefónico
Banco Davivienda
Jan 2012 - Jan 2016 (4 years)
Realización de llamadas a clientes en mora, investigación de clientes ilocalizables, y gestión de descuentos y arreglos de pago.
Education
Degrees, certifications, and relevant coursework
Universidad Politécnica de Honduras
Licenciatura, Gerencia de Negocios
2019 - 2023
Licenciatura en Gerencia de Negocios, con un enfoque en la administración y atención al cliente. Desarrollé habilidades clave en resolución de conflictos, comunicación efectiva y trabajo en equipo.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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