Open to opportunities

Alberto Beltran

@albertobeltran

Message

Bilingual administrative and technical professional with extensive experience.

Mexico

Message

What I'm looking for

I am looking for a role in a tech-driven organization that values collaboration and innovation.

I am a bilingual (English/Spanish) administrative and tech-savvy professional with over 7 years of experience in technical support and 16 years in sales and coordination. My expertise spans across various industries, including tech, automotive, and event coordination. I excel in leading teams, optimizing business operations, and providing exceptional customer service.

Throughout my career, I have successfully managed customer pipelines using CRM tools, trained new sales agents, and maintained excellent relationships with clients. My technical support experience includes resolving complex issues across multiple platforms, ensuring high customer satisfaction. I am eager to contribute to a fast-paced, tech-driven organization where I can leverage my skills and experience.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist & Sales

Remote Streaming Services

Jan 2020 - Present (5 years 7 months)

Resolved technical issues related to playback, buffering, network setup, and device compatibility for major streaming platforms. Delivered advanced troubleshooting steps via phone, email, and live chat with high customer satisfaction scores.

Troubleshooting CRM Systems Customer Service Technical Support

Event Coordinator/Campaign Sales

Itnternational Pageantry Organization

Jan 2015 - Present (10 years 7 months)

Planned and executed marketing campaigns, casting events, and designed events planning. Coordinated logistics for local and international events, ensuring timely execution and stakeholder satisfaction.

Event Coordination Campaign Management Vendor Relations Sales Presentations Logistics

Customer Service & Sales Agent

Vehicle Leasing Agency

Jan 2014 - Present (11 years 7 months)

Managed customer pipeline using CRM tools from initial contact to closing deals and delivery of vehicles. Trained new sales agents and monitored their performance, ensuring they met monthly KPIs.

CRM Systems Sales Strategy Customer Relationship Management Team Leadership

Tech & Visual Support / Creative Projects

Freelance

Jan 2010 - Present (15 years 7 months)

Provided technical guidance for digital media tools, photography, and file management. Worked as media support and event organizer for nonprofit and fashion organizations.

Digital Media Photography Branding

Education

Degrees, certifications, and relevant coursework

Universidad Del Valle de Mexico

IT Engineer, IT Engineering

Completed a comprehensive program in IT Engineering, focusing on core principles and advanced applications in information technology. Gained expertise in various IT systems and software.

Centro de Educación Tecnológica

Graphic Design / Systems Technician, Graphic Design / Systems Technician

Studied graphic design principles and systems technician skills, combining creative design with technical system knowledge. Developed proficiency in visual communication and technical support.

Instituto Anglo-Mexicano

High School Diploma, General Studies

Obtained a High School Diploma, completing foundational studies across various subjects. Developed essential academic skills and prepared for further education.