ALDEPOLLA, PATTI ANGELA

I’m a motivated, detail-oriented professional with experience in customer service, administrative support, communication, and coordination. I’m skilled at handling customer inquiries, scheduling, email management, and problem-solving while staying professional and adaptable.

Most recently as a Customer Service Representative at Alorica, I managed customer concerns related to orders, refunds, billing, and account issues through phone and chat support. I resolved delivery-related issues by coordinating with delivery partners, verifying addresses, and tracking orders to ensure successful transactions. I also investigated financial disputes and unauthorized charges, documenting interactions accurately and following established procedures for efficient case management.

Earlier, I worked as a Pharmacy Assistant (Part-Time) at Botica Carina, supporting customers with prescription and medication-related inquiries and explaining instructions clearly and accurately. I hold a Bachelor of Secondary Education (Major in Values Education), and I’m a Licensed Professional Teacher (LPT) with Civil Service Eligibility.

Right now, I’m undergoing property management training, and I’m eager to bring my strong organizational skills, customer service mindset, and administrative support experience to Virtual Assistant, Property Management, Leasing, or Administrative roles. I’m a fast learner who values clear communication, attention to detail, and reliable follow-through.