Open to opportunities

Harvee John Tuanda

@harveejohntuanda

Message

Customer service representative with strong problem-solving skills.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

As a dedicated Customer Service Representative at Alorica, I provide immediate support across various channels, ensuring customer satisfaction and effective problem resolution. My role involves handling inquiries, returns, and logistics, showcasing my ability to thrive in fast-paced environments.

In my current position as a Virtual Assistant in E-commerce, I manage product listings and pricing while implementing marketing strategies to enhance customer engagement. My analytical skills allow me to monitor sales and consumer behavior, driving informed decision-making.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Harlyx

Apr 2024 - Jun 2024 (2 months)

Managed product listings, descriptions, and pricing for an e-commerce platform. Developed marketing strategies including advertising, discounts, and loyalty programs.

Product Management Marketing Data Analysis Logistics

Customer Service Representative

Alorica

Nov 2022 - Apr 2024 (1 year 5 months)

Provided immediate support to customers through various channels including phone, email, text, and chat. Handled inquiries, returns, and customer support efficiently.

Customer Service Problem Solving Teamwork Organizational Skills

Education

Degrees, certifications, and relevant coursework

STI College Davao

Hotel and Restaurant Services

Studied Hotel and Restaurant Services, focusing on the principles of hospitality management, food service operations, and customer service excellence.