Albulena Selmonaj
@albulenaselmonaj
Customer-focused business administration graduate with experience in client service and HR coordination.
SwitzerlandWhat I'm looking for
I am a Bachelor of Science in Business Administration graduate from Hochschule Luzern with hands-on experience in client service, retail operations, and HR coordination. I have worked in relationship management roles at Credit Suisse and UBS, supported recruiting processes at Fidor Bank, and provided customer-facing service at Manor and IKEA.
My background includes cashier and customer service positions, bistro service, and part-time roles that strengthened my communication and multitasking abilities. I handled coordination with external staffing providers and served as a contact person for employees during an HR internship.
I bring strong language skills (German, Albanian, English, French, Italian) and proficiency with tools such as Microsoft Office (Excel, Word), SPSS, Tableau, Sage, Prescreen, and Canva. I am reliable, service-oriented, and ready to contribute to customer-focused or HR teams.
Experience
Work history, roles, and key accomplishments
Bistro Service Staff
Waldschwimmbad Zimmeregg
Worked as service staff supporting bistro operations, handled food service and customer orders, and assisted in kitchen tasks to maintain service quality during busy periods.
Customer Service Assistant
Manor
Provided customer service and operated cash register, supported sales floor merchandising and assisted in-store customers to improve checkout efficiency and experience.
IKRetail Cashier
Operated checkout and provided customer service at the goods issue area, supported Småland childcare and improved customer flow at peak times.
HR Intern
Fidor Bank AG
Supported recruiting coordination and served as contact for employees, managed communication with external staffing agencies to streamline hiring processes.
CSRelationship Management Staff
Credit Suisse
Participated in a career start program supporting client relationship management tasks and administrative duties within the Luzern office.
Education
Degrees, certifications, and relevant coursework
HLHochschule Luzern
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Hochschule Luzern; coursework and tools included SPSS, Tableau, and Microsoft Office.
Availability
Location
SwitzerlandAuthorized to work in
Job categories
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