Nivetha Kugathasan
@nivethakugathasan
Multilingual business graduate with client-relations expertise in banking.
What I'm looking for
I am a multilingual, detail-oriented business graduate with over seven years of experience in client relations and administrative support within the banking sector. I combine hands-on apprenticeship experience at UBS with ongoing graduate studies in International and European Business to deliver client-focused service and operational reliability.
In my current role as Outbound Client Manager at UBS Switzerland AG (Renens), I manage client file analysis, advisors' schedules, and follow-up to ensure high customer satisfaction and compliance with internal procedures. I have completed six internships across different bank departments and have experience advising clients and supporting colleagues to meet deadlines.
I bring strong organizational, written and oral communication skills, adaptability, and attention to detail. I am pursuing a Master in International and European Business to deepen my international banking perspective and grow into more strategic client-relationship and operational roles.
Experience
Work history, roles, and key accomplishments
Manage client files and advisors' schedules while ensuring customer satisfaction through tailored solutions and adherence to internal procedures. Conduct client follow-up and collaborate across teams to resolve requests.
App Tutor
Groupement pour l’apprentissage (GAP)
Nov 2023 - Jun 2024 (7 months)
Assisted apprentices with accounting and economics courses, clarified concepts, and prepared students for exams while adapting teaching to individual needs. Maintained deadlines and supported exam readiness.
Education
Degrees, certifications, and relevant coursework
Université de Fribourg
Master in International and European, International and European / International Business
2021 -
Pursuing a Master in International and European (International Business) since 2021 while working in client-facing roles.
HEG Fribourg
Bachelor in Business Administration, Business Administration
2021 - 2024
Completed a Bachelor in Business Administration from 2021 to 2024, applying knowledge acquired during prior apprenticeship.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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